Design & Usability
Customization
Integrations
Features & Capabilities
Mobile Accessibility
What is Zoho Desk?
Zoho Desk is the industry's first context-aware help desk software, designed to unify customer support across email, chat, phone, social media, and your own client portal. Unlike traditional ticketing systems that feel siloed, Zoho Desk brings context from Zoho CRM and other applications directly into the agent's view—making every support interaction smarter and faster.
Read MoreWhy we rate it "Definitely"
We confidently rate Zoho Desk as a "Definitely" for organizations considering a help desk platform. While competitors like Zendesk may offer marginally more polish in certain enterprise setups, Zoho Desk matches—and often exceeds—expectations for small to mid-size companies, especially when CRM integration matters.
Read MorePros
- Easy initial setup with guided walkthroughs
- Highly customizable ticket assignments and workflows
- Robust, modern client portal options
- Tight integration with Zoho CRM and other Zoho apps
- Zia AI tools add predictive insights and smart recommendations
Cons
- None
Desk Pricing Information
Standard Plan
$14 / User/ Month
Billed Annually
- All in FREE +
- Social & Community Channels
- Product-based Ticket Management
- Public Knowledge Base
Professional Plan
$23 / User/ Month
Billed Annually
- All in STANDARD +
- Multi-Department Ticketing
- Team Management
- Telephony
- And Much More!
Enterprise Plan
$40 / User/ Month
Billed Annually
- All in PROFESSIONAL +
- Live Chat
- Zia
- Multi-brand Help Center
- And Much More!
