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Zoho News 

• Zoho CRM : Kiosk Studio Feature Overhaul
  • Some big functionality improvements with open link and open record features, plus a handful of great quality-of-life enhancements.
• Zoho Bookings: All-New Version 2.0
  • You can now book recurring meetings and set up departments.
• Zoho Desk: Audit Log – Detailed View & Export Now Live
  • Events and actions performed by users can now be exported and viewed in detail.
• Zoho Inventory: Assemblies and Kits
  • Zoho Inventory’s Bundles feature is now split into two: Assemblies (for physically building products) and Kits (for selling grouped items without assembly). A long-awaited update that offers better control and flexibility for managing composites.
• Zoho FSM: Avalara Integration
  • You can now connect Avalara to FSM. If you aren’t familiar, Avalara is the ultimate tax solution. Stay tuned: our Avalara extension will be hitting the marketplace soon!
• Zoho Payroll: Now included in Zoho One for US Editions
  • Zoho One gets a new product! Nice to see Payroll included in the bundle and manageable from your main dashboard.
• Zoho Sign: AI-Powered Answer Bot Debuts
  • Instantly find relevant help articles with this new AI-powered bot.
• Zoho Desk: Monitor Ticket Transition Through Lifecycle Report
  • Lifecycle Reports let you track every step a ticket takes—status changes, agent handoffs, and team transfers. Spot bottlenecks, fix triaging issues, and boost SLA performance with better visibility into ticket workflows.
• Zoho Workerly: Shift Planning Updates
  • Zoho Workerly adds a monthly roster view and a faster way to schedule shifts on unavailable days. Plan long-term shifts at a glance and delete unavailability without extra clicks—making shift management quicker and smoother.
• Zoho Mail: Read Receipts
  • Want to know if someone read your email?  You can now activate this feature to know!
• Zoho Workplace: March 2025 Product Roundup
  • March brought a wave of updates across Zoho Workplace! Zoho Mail now lets you include original attachments in replies. Zoho Cliq added cross-data center communication, rich text editing, and new Reddit and Evernote extensions.
• Zoho LandingPages: Data Retention Policy Update
  • Minor changes to subscription data retention.
• PSA – Zoho Marketing Automation: Prepare for Microsoft Bulk Email Authentication Changes
  • Starting May 5, 2025, Microsoft will enforce stricter email authentication (SPF, DKIM, DMARC) for bulk senders. If you send over 5,000 emails a day to Outlook addresses through Zoho Marketing Automation, make sure your domain settings are compliant to avoid emails landing in Junk—or getting blocked entirely.
• Zoho Office Integrator: Presentation Editing Now Embeddable in Your Web App
  • You can now let users create, edit, co-edit, preview, and download presentations directly within your web app.
• Mobile Updates
  • Zoho CRM Mobile: Enhanced Record Handling, WhatsApp Messaging & Lookup Fields
  • Zoho Desk Mobile: Enhanced Features for Agents
    

Code Share of the Week

• How to Retrieve a User ID from Zoho CRM and Update a User Lookup Field in Zoho Projects
  • Learn how to connect Zoho CRM and Zoho Projects by updating user fields automatically. This code share shows you how to pull a user ID from CRM and update a user lookup in Projects using Deluge scripting.

New On Zenatta

• Zenatta Blogs
  • How To Create an Email Signature with ChatGPT
    • We put the new image analyzer to the test! With HTML sometimes tricky in Zoho, this feature saves a ton of time when creating custom signatures or templates.

Tips and Tricks

• How to Integrate Zoho CRM with Email for Better Communication
  • Learn how to sync Gmail (or any email) with Zoho CRM using IMAP. We’ll cover setup, permissions, and why IMAP is better than POP or API for boosting CRM efficiency.
• NEW! Zoho Desk Updates for Q1 2025
  • Following up on last week’s Q1 roundup, here is a more in-depth explanation of all of the updates for Zoho Desk in Q1.

This Week’s Quizzes

• Monday Quiz: What apps are currently included in the Zoho Projects Plus bundle?
• Wednesday Quiz: What new feature has Zoho Backstage introduced to help event organizers manage attendee limits?