The CRM Zen Show Episode 396 – IM Totally Webhook’d
News Highlights Zoho CRM ICR Updates: Advanced field prompting for more accurate data extraction. Zoho Desk Webhooks: New real-time Instant Messaging (IM) webhooks for better automation. Zoho Analytics: Support for Custom JavaScript Visualizations and Remote MCP servers. Zoho News Zoho CRM: Intelligent Character Recognition (ICR) Enhancements Zia’s ICR now supports advanced field prompting. Admins can […]
The CRM Zen Show Episode 395 – Trend Control to Major Zia
News Highlights Zoho CRM Trend Dashboards: Fully customizable Sales and Follow-up trend tracking. Zoho Recruit Updates: Introduction of shared record ownership and native telephony. Zoho Desk Precision: New threshold settings for Zia-powered Answer Bot responses. Zoho News Zoho CRM: Customizable Trend Dashboards Default Sales Trend and Sales Follow-Up Trend dashboards are now customizable, allowing users […]
The CRM Zen Show Episode 394 – PageSensei of the Conversation
News Highlights Zoho PageSense 3.0: A major rebuild featuring server-side experimentation, mobile tracking, and AI insights. Zoho One: Introducing CommandCenter to orchestrate customer journeys across multiple apps. Zoho Analytics: New AI Agents for BI workflows to assist with imports and dashboard creation. Zoho Books: Now supports direct 1099 e-filing to the IRS and UK corporation […]
The CRM Zen Show Episode 393 – Folders in the Sky with Zia
News Highlights Zoho WorkDrive 6.0: Phase 1 introduces Zia-powered content intelligence, media transcription, and advanced automation. Zoho Social Updates: New support for direct Google Business Profile creation and improved multi-time zone management. Zoho FSM Extension: A new Zoho Invoice integration bridges the gap between service and finance teams. API Re-Authentication: Critical re-authorization required for Google […]
The CRM Zen Show Episode 392 – Radio Killed the Dropdown Star
News Highlights Visual UI: New radio buttons and numeric sliders for a more intuitive CRM interface. Record Categories: Organize picklist values to simplify reporting and add visual stage bars to any module. API Efficiency: A deep dive into using COQL to fetch 2,000 records in a single request. Zoho News Zoho CRM: Radio Buttons and […]
The CRM Zen Show Episode 391 – Business in the Front, Zoho ERP in the Stack
Zoho News Code Share of the Week This Week’s Blog Tips and Tricks Question of the Week (AZAAZ) This Week’s Quizzes
The CRM Zen Show Episode 390 – Can I Speak to Your AI Summary Manager?
Zoho News Code Share of the Week This Week’s Blog Tips and Tricks This Week’s Quizzes
The CRM Zen Show Episode 389 – The Curious Case of the Weekend Trigger
Zoho News Code Share of the Week This Week’s Blog Tips and Tricks Question of the Week (AZAAZ) This Week’s Quizzes
The CRM Zen Show Episode 388 – Real-Time Kiosk and the Temple of Data
Zoho News Code Share of the Week This Week’s Blog Tips and Tricks This Week’s Quizzes
The CRM Zen Show Episode 387 – 2025 Year In Review & Zenmy Awards
Our 2025 Highlights New Applications Major & Notable Zoho Updates for 2025 January February March April May June July August September October November December The 6th Annual Zenmy Awards 2025 Best Zoho Application Zenmy Winners 2025 Favorite Marketplace Application 2025 Favorite Telephony Solution Christmas Week Newsletter Articles & Tips Zoho News Tips and Tricks