Zoho News
- Zoho CRM: Business Day Logic Fix for More Accurate Workflow Scheduling
- Zoho fixed how 0 vs. 1 business-day delays behave in CRM workflows, ensuring weekend-triggered automations now run on properly separated business days.
- Zoho CRM: VoC Response Drilldowns, AI Summaries, & Workflow Criteria
- Voice of Customer data now supports drilldowns, custom views, and workflow criteria, making it easier to automate follow-ups and act on customer sentiment.
- Zoho CRM: New Map View for Location Data
- Zoho CRM introduced a native map view for plotting records by location, currently available in the India data center with plans for broader rollout.
- Zoho CRM: Community Digest – December 2025 (Part 1)
- This community roundup covers auto-invite portal access, Zia-powered CPQ enhancements, the new Query Workbench, and practical CRM tips shared by users and Zoho experts, but it was not discussed on the show.
- Zoho Contracts: Intake Forms for Structured Contract Requests
- Zoho Contracts now supports intake forms, allowing users to collect structured data before generating and sending contracts for signature.
- Zoho Sheet: Simplified Data Entry, Forms, & Collaboration Workflows
- Zoho Sheet added improved forms, approval workflows, draft-to-publish controls, and expanded spreadsheet limits to support larger, more collaborative use cases.
- Zoho Sign: Sandbox Environment for Workflow Testing
- Zoho Sign now includes a sandbox for Enterprise users, enabling safe testing of workflows and API-driven automations before deploying to production.
- Zoho Sign: eIDAS 2.0 Compliance and EU Digital Trust Readiness
- This article outlines how eIDAS 2.0 modernizes digital identity and cross-border signing in the EU, and explains how Zoho Sign supports compliance through qualified signatures, trusted EU partners, and region-specific legality guidance.
- Zoho Mail: Android Out-of-Office Controls for Internal & External Replies
- The Zoho Mail Android app now lets users set separate out-of-office replies for internal and external recipients and define custom response intervals, but this update was not covered on the show.
- Zoho Mail: Android Calendar Enhancements
- Mail Android app added drag-and-drop scheduling, improved event editing, multiple reminders, flexible recurrence controls, and conferencing options, but these updates were not discussed on the show.
- Zoho Social: Highlights of 2025 & Zoho Social Turns 10
- Zoho Social marked its 10-year milestone with a 2025 recap covering major feature releases, new apps like Linkthread and Social Toolkit, AI credits, analytics enhancements, and expanded mobile capabilities, but this was not covered on the show.
- Zoho Desk: 2025 Round-Up, Key Highlights on Feature Releases
- This year-end roundup recaps Zoho Desk’s 2025 updates, including major Zia-powered AI features, reporting enhancements, workflow automation, messaging improvements, and expanded self-service capabilities, but it was not covered on the show.
- Zoho Desk: Mobile App Year-End Roundup 2025
- This roundup highlights Zoho Desk’s 2025 mobile updates, including expanded Zia AI capabilities, improved ticket and IM handling, personalization options, and broader language support, but it was not covered on the show.
Code Share of the Week
- Creating Inventory Assembly in Zoho Inventory via API
- This code share demonstrates how to create flexible inventory assemblies using the Zoho Inventory API without being locked into rigid composite item definitions. It allows dynamic component selection, quantity control, warehouse assignment, and partial or completed assemblies using the is_completed flag. This approach is ideal for custom-built or configurable products where each assembly may vary. The example shows how to track inventory accurately while still invoicing a single finished good.
This Week’s Blog
- Zoho CRM Setup: Best Practices for B2B vs. B2C Business Models
- This written guide walks through how Zoho CRM should be structured differently for B2B and B2C use cases. It mirrors the video tutorial and makes it easier to reference specific configuration steps.
Tips and Tricks
- Custom AI Studio for Zoho CRM
- A walkthrough of Zoho CRM’s Custom AI Studio, showing how to build prediction and recommendation models using Zia and Catalyst without writing code.
- What is a CRM Deal? Zoho CRM Tutorial
- This concept-focused video explains what deals represent in a CRM, how they are commonly used, and why proper deal design matters beyond basic pipeline setup.
Question of the Week (AZAAZ)
- Is there any way to prevent a contact from being created when we convert a lead into a deal?
- Click here to watch our answer.