News Highlights
- Zoho CRM ICR Updates: Advanced field prompting for more accurate data extraction.
- Zoho Desk Webhooks: New real-time Instant Messaging (IM) webhooks for better automation.
- Zoho Analytics: Support for Custom JavaScript Visualizations and Remote MCP servers.
Zoho News
Zoho CRM: Intelligent Character Recognition (ICR) Enhancements
Zia’s ICR now supports advanced field prompting. Admins can provide specific context or “clues” to Zia, ensuring that data extracted from documents maps to the correct CRM fields with much higher accuracy.
Zoho CRM: Community Digest – January 2026
The latest digest highlights new spam detection for webforms, WorkQueue management improvements, and a new series of “Kaizen” posts for advanced developers.
Zoho Desk: Real-time IM Webhooks
Zoho Desk now supports webhooks for Instant Messaging. You can now trigger external actions based on message delivery, session starts, or conversation updates in real-time.
Zoho Analytics: Custom Visualizations & Remote MCP
The February update introduces the ability to create custom JavaScript visualizations and support for Remote Model Context Protocol (MCP) servers for enhanced AI integrations.
Zoho Sheet: Revamped Charting Experience
Enjoy a more intuitive way to build and style charts. New features include improved color palettes, better axis control, and smarter data range detection.
Zoho Recruit: Job Alerts for Candidates
Candidates can now set up personalized job alerts based on their search criteria, ensuring they never miss an opportunity that fits their skillset.
Zoho POS: Inventory & Unit Conversion Updates
The latest POS update includes better unit conversion handling and more granular control over inventory synchronization across multiple outlets.
Zoho Creator: Deep Integration with Apptics
Track how users interact with your Creator apps using Apptics. Get insights into screen usage, session length, and crash reports directly within your dashboard.
Zoho Directory: New Security Admin Role
Separate security management from general administration with the new Security Admin role, allowing for better delegation of sensitive system permissions.
Code Share of the Week
Convert JSON Array to HTML Table
Check out this Deluge snippet that takes any JSON array and converts it into a perfectly formatted HTML table—perfect for professional-looking email notifications.
This Week’s Blog
The Ultimate Guide to Zoho CRM Blueprints (2026)
We’ve updated our guide on Blueprints to cover the latest UI changes and logic triggers. Learn how to standardize your sales process without frustrating your team.
Tips and Tricks
HIPAA Compliance in Zoho
A quick walkthrough on how to ensure your Zoho environment meets HIPAA standards, including field encryption and audit logs.
Profiles vs. Roles
Still confused about the difference? We break down why Profiles control what you do, while Roles control what you see.
Question of the Week (AZAAZ)
Handling Partial Returns for Composite Items
How do you handle a return when only one part of a bundle is sent back? We dive into the best practices for Zoho Inventory workarounds. Watch the answer here.
This Week’s Quizzes
- Monday Quiz: How should administrators of existing Zoho Recruit accounts enable the new Withdrawal Reason field?
- Wednesday Quiz: How are refunds handled for canceled waitlist tickets in Zoho Backstage?
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