Design & Usability
Customization
Integrations
Features & Capabilities
Mobile Accessibility
What is Zoho Survey?
Zoho Survey is a powerful online survey creation tool, built to help users easily design, distribute, and analyze surveys with a high level of flexibility. Whether you're gathering customer feedback, measuring employee satisfaction, or researching market trends, Zoho Survey offers an intuitive drag-and-drop interface, advanced branching logic, and seamless integration with the Zoho ecosystem.
Compared to traditional survey platforms like SurveyMonkey or Typeform, Zoho Survey stands out for its affordability, its tight CRM integration, and its advanced automation options. From our experience at Zenatta, once surveys are set up, they require little maintenance, and the insights generated can trigger next steps across your marketing, CRM, or service workflows. It's the ideal choice for teams already operating within Zoho or seeking a flexible tool that scales with their needs.
Why we rate it "Definitely"
We rate Zoho Survey as a Definitely because it consistently delivers exactly what it promises—an easy-to-use, highly customizable survey tool that integrates natively with Zoho CRM and other Zoho apps.
The platform shines with its excellent branching logic, customizable templates, and fast deployment. It's clear Zoho invested time in ensuring the core functionality is reliable and that responses sync properly across your ecosystem. Even better, features like CRM field mapping or sending survey follow-ups via Zoho Campaigns add strategic value beyond just collecting answers. While some competitors offer flashier UI designs, Zoho Survey nails the essentials without unnecessary complexity. From small teams to enterprise organizations, it’s a dependable solution that's continually updated and fits perfectly into the broader Zoho toolkit.
Pros
- Excellent branching logic
- Easy to configure and deploy
- Great CRM integration
- High customization flexibility
Cons
- None
Survey Pricing Information
Free Plan
$0
- Unlimited Surveys
- 10 Questions / Survey
- 100 Responses / Survey
- Scoring
Plus Plan
$25 per Org/Mo
Billed Annually
- Unlimited Questions
- Unlimited Responses
- Embed
- Email Distribution
Pro Plan
$35 per Org/Mo
Billed Annually
- Piping Logic
- Custom Variable
- White Label Survey
- Trigger Function
- Tableau Integration
Enterprise
$75 per Org/Mo
Billed Annually
- 3 Users
- User Management
- Department Creation
- Priority Support