Zoho Desk Full Product Overview – 2022
Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge
What is Zoho Desk?
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Why we rated it a Yes
Zoho Desk is a solid help desk solution. Not as good as Zen Desk, but great for almost any organization.
Pros
- Easy Set Up
- Ticket Automation Assignments
- Nice Client Portal
Cons
- The Interface Needs a Refresh
- Campaigns Integration Needs Work
Zoho Desk Resources
Getting Started
"How To" Basics
Articles & Guides
Articles
6 Integrations to Immediately Setup in Zoho One
Anyone new to the world of Zoho is going to feel overwhelmed. And don’t feel bad, even as a Zoho Premium Partner, all of us
Choosing the Best Desk Software For Your Business
Nurturing customer loyalty has long been the key to building a successful business. In most industries, over 80 percent of revenue comes from loyal customers
Zoho Desk – Building Your Knowledge Base
Having an excellent knowledge base is crucial for improving your customer support experience while driving down support costs. When customers can find answers to support
PDF Guides
Check back soon for more specific content regarding this app.
Search
Still looking for Answers?
Check out our Forum.
Pricing & Package
- Email Ticketing
- Customer Management
- Help Center
Billed Annually
- Social & Community Channels
- Product-based Ticket Management
- Public Knowledge Base
- Multi-Department Ticketing
- Team Management
- Telephony
- Live Chat
- Zia
- Multi-brand Help Center
