10 FREE Marketplace Extensions for Zoho Desk
We are constantly exploring and coming up with best-in-class solutions for our clients. There are plenty of times a partial solution or tool already exists, such as a marketplace extension. When it comes to Zoho Desk, we highly recommend utilizing the extensions available as needed. Here are 10 Zoho Desk extensions we highly recommend, and […]
Setting Up Your Help Center Access Settings In Zoho Desk
In this Zoho Desk tutorial, Landon guides you through the process of setting up the basics of your Zoho Desk Help Center. The Help Center serves as a self-service portal for customers, allowing them to submit tickets, access knowledge-base articles, and engage in community discussions. Here’s a summary of the key steps covered in the […]
Understanding Ticket Management In Zoho Desk With Customization & Reporting
This tutorial was taken from our Zoho Desk Full Product Overview Webinar. Here is a brief summary of the topics discussed in this video: 1. Ticket Management: 2. Integration and Communication: 3. Knowledge Base: 4. Customization: 5. Time Tracking: 6. Administration: 7. Reporting and Analytics:
Mastering The Zoho Desk Knowledge Base & Help Center Features
This tutorial on mastering the Zoho Desk knowledge base & help center features was taken from our Zoho Desk Tutorial. Here Zoho Desk Knowledge Base: Integration with other Zoho Products: Creating Articles: End-User Interactions: Article Permissions and SEO Optimization: Zoho Desk Help Center: Reporting and Analytics: Interaction between Knowledge Base and Tickets:
Automation In Zoho Desk With Workflows, Macros, SLAs, & More
This tutorial on automation in Zoho Desk with workflows, macros, SLAs, & more was taken from our March 2023 product tutorial series.
How to Remove Ticket Numbers From Zoho Desk Email Responses
In this video, we share a quick and valuable tip on how to remove ticket ID numbers from the subject line of your Zoho Desk email replies.
Enhancing Zoho Desk With Native And Marketplace Integrations
The video is part of a Desk full product tutorial focusing hot to integrate Zoho Cliq with Zoho CRM. Here is a quick breakdown of the various talking points: For more resources on Zoho Desk, click here to return to our Zoho Desk resources.
Everything You Need to Know About Zoho Desk
Product Overview As many of you already know, Zoho Desk is a cloud-based customer service software. It is a support management solution that allows users to provide support to customers through ticket management and knowledge base resources. Within Desk, there are a bunch of features that are included, such as: Based on the video tutorial, […]
Zoho Desk Full Product Overview – 2022
Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge Base 33:01 Workflows 41:37 Integrations 43:45 Zoho Marketplace 46:30 Q&A What Is Zoho Desk, And Why Do You Need It? Zoho Desk is Zoho’s customer service tool. Let’s say you […]
Zoho Desk Basic Automation Tutorial – 2021
In this final segment of our Zoho Desk Beginner’s Guide Series we cover basic automation. In this tutorial we cover assignment rules, round robin overview, and workflow rules. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would be happy to see what […]
