4 Benefits from Automation

a blog post discussing 4 benefits you get from automation

When workers think about automation in business, it is often with trepidation, if not outright fear and scorn. That is because the natural conclusion we tend to draw is that robots and automated processes will replace workers, decrease employment, or at least decrease employment among lower-skilled workers. Fortunately, that does not necessarily have to be […]

What Social Marketing Platforms Should You Consider Using

What Social Marketing Platforms Should You Consider Using

If you manage a business or marketing department, you can’t ignore social media marketing. But there are so many platforms out there that choosing the right one can be confusing. Some platforms are more appropriate for certain business models and campaigns than others. Understanding how to promote strategically on various social media platforms can boost […]

6 SOPs Your Business Should Consider

Zenatta Consulting's featured image of blog post called "6 SOPs your business should consider"

To survive and grow, every size business should consider a cohesive and comprehensive set of standard operating procedures (SOPs). SOPs are defined processes or steps to accomplish certain goals within categories of operations that are vital to the company’s survival. With the right SOPs and tools to facilitate them, business leaders can delegate effectively, cut […]

7 MUST Have Zoho CRM Automations

training video of 7 must have automations in zoho crm

All of us have experienced “Man I wish I knew that sooner!” at least a handful of times in life. Well, here are 7 common Zoho automations we hear all too often. ? TIME STAMPS ? 0:15 #1 – Form Integration 7:13 #2 – Lead Assignment Rules 11:57 #3 – Lead Conversion Mapping 15:25 #4 […]

What is CRM? Expert Explanation with Industry Examples

training video with expert explanations with industry examples answering what is a crm

In this video, we dive into what Customer Relationship Management (CRM) really is and how it applies to everyday activities and real-world scenarios. ? TIME STAMPS ? 0:09 What is CRM? 0:30 Important Statistics of Using A CRM 1:43 How Do You Reduce The Friction Of Your Sales Process? Marketing Scenario 2:27 Intro To Marketing […]

7 Strategies To Boost Customer Experience

Zenatta Consulting's featured image of blog post called "7 Strategies To Boost Customer Experience"

According to customer experience research from Gartner, more than 70% of leaders struggle to design products that boost loyalty and result in ideal outcomes. It is easier to improve the customer experience (CX) with the right solutions and tools. Companies can optimize the overall experience by focusing on ways to improve at each touchpoint. Because […]

Zoho Desk Full Product Overview – 2022

Zoho Desk Full Product Overview for Zenatta Consulting's blog post

Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge Base 33:01 Workflows 41:37 Integrations 43:45 Zoho Marketplace 46:30 Q&A What Is Zoho Desk, And Why Do You Need It? Zoho Desk is Zoho’s customer service tool. Let’s say you […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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