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The CRM Zen Show Episode 238 – Honey, Where’s The Cliqer For The TV?

Zoho News

Implementation of the Week

  • ChatGPT Integration for Zoho Cliq via a Custom Bot
    • The implementation this week is a build that we actually made for ourselves inside our company Cliq account
    • We based our implementation off of the code we shared from Zoho on last week’s show/newsletter
    • First, we added a channel called ChatGPT where this Bot would live
    • Then, we created the bot and connected it to our company ChatGPT account (you will need a paid account for this)
    • Lastly, our users can easily subscribe to the bot and ask ChatGPT questions directly through our Cliq environment

Code Share of the Week

  • ​​Deluge AI Tool: Find Named Entities 
    • Deluge offers some AI tasks in its list of integrated tasks. One we want to mention is zoho.ai.findNamesEntities(). This function takes a text snippet and can search that text for certain elements.
    • This could be helpful in parsing lead information from a comment box or categorizing incoming help desk tickets to match the appropriate department/team.

This Week’s Read

New On Zenatta

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