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The CRM Zen Show Episode 238 – Honey, Where’s The Cliqer For The TV?

Zoho News

Implementation of the Week

  • ChatGPT Integration for Zoho Cliq via a Custom Bot
    • The implementation this week is a build that we actually made for ourselves inside our company Cliq account
    • We based our implementation off of the code we shared from Zoho on last week’s show/newsletter
    • First, we added a channel called ChatGPT where this Bot would live
    • Then, we created the bot and connected it to our company ChatGPT account (you will need a paid account for this)
    • Lastly, our users can easily subscribe to the bot and ask ChatGPT questions directly through our Cliq environment

Code Share of the Week

  • ​​Deluge AI Tool: Find Named Entities 
    • Deluge offers some AI tasks in its list of integrated tasks. One we want to mention is This function takes a text snippet and can search that text for certain elements.
    • This could be helpful in parsing lead information from a comment box or categorizing incoming help desk tickets to match the appropriate department/team.

This Week’s Read

New On Zenatta

Tips and Tricks

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.