The CRM Zen Show Episode 231 – Year In Review & The Third Annual Zenmys

Reading Time: 8 minutes

Zoho News

Summary of Zoho’s 2022

Zoho has continued to grow year over year adding approximately 2000 new employees in 2022. Zoho launched two new products and two new bundles. With now over 80 million Zoho users, we can’t wait to see what changes 2023 will bring. But first, here’s a month-by-month review of all the major stories that we discussed in the world of Zoho on the CRM Zen Show in 2022.













2022 Wishlist Results

 2 Wishes Granted

  • Books-Inventory – Enable edits to inventory tracking settings after transactions are recorded for the item
    •  Via getting in touch with Support
  • Zoho Voice Power Dialer

3 Wishes Getting Closer

  • Integrated Tasking Engine
  • Filtered lookup fields in the CRM
    • Filtered manually by the user
    • We’d still love to set the filter on the back-end
  • Unified time tracking across all applications
    • Yes via People (Desk + Projects Syncs)
    • Solvable via Zoho Analytics

12 Wishes Denied

  • Bookings – Fix Calendar Sync (Real Time), and Invite issues.
  • Meetings (Recording Engine, Better Calendering)
  • Zoho Payroll – Please just acquire a real payroll company
  • CRM Subforms  – Workflow trigger on new subform line
  • Lower Zoho Voice Pricing
  • Increase API per minute limits in Core Apps, and daily limits in Finance Suite
  • Release a polished version of Marketing Automation and combine campaigns and Marketing Automation into a single product
  • Increase file size limits in Deluge (5MB is not nearly enough)
  • Increase row limit runtime max in Deluge
  • Add a SELF SERVICE buy it now for APIs
  • Build more data centers
  • Please Integrate Zoho Notebook with Zoho CRM

2023 Wishlist

  • Add more Data Centers or source bandwidth for AWS, Azure or Google
  • Rich Text in CRM Note Fields
  • Integrate Zoho Notebook with CRM
  • Bring Zoho Voice into price-parity with RingCentral
    • Currently more expensive, and you have to pay per minute
  • Finalize roll-out of Zoho Field Service Management, and flesh out functionality
  • Focus on the core functionality of core apps (CRM, Desk, Projects, Books, Analytics), limit development on the “shiny” objects

2022 Zenmy Winners

Favorite Telephony Application

Favorite Marketplace Application

Top Zoho Applications

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Senior Developer

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.