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CRM Zen Show Episode 363 – Zia Is Keeping Score and It’s Intent-ionally Personal

Zoho News

Code Share of the Week

  • Creating and Using Previous Fields in Zoho CRM (workaround)
    • This code share introduces a smart workaround for tracking the previous value of a field in Zoho CRM—something the platform doesn’t support out of the box. Using a helper field and a reusable Deluge function, you’ll be able to trigger workflows based on how a value changed, not just what it is now.
  • Triggering Workflow in Zoho Books via Deluge Updates
    • By default, Zoho Books workflows won’t trigger if the update comes from another Books automation via API. This tip shows how to force workflows to run (or skip them) by adding a simple header—X-ZOHO-Execute-CustomFunction—to your API call. Great for making sure your automations fire exactly when and how you want them to.

This Week’s Blog

  • What’s New in Zoho SalesIQ: Nova 25 Update
    • The SalesIQ team gave us a sneak peek at a handful of updates they have released.  Here is everything new that is being released right now, with one of SalesIQ’s biggest batches of updates in a while.

Tips and Tricks

  • Automate Lead Assignment in Zoho CRM
    • Learn how to automatically assign leads in Zoho CRM using Assignment Rules and Workflow Rules, no coding required. This week’s tip covers B2B and B2C lead routing, role-based assignment, and when to use workflows for more advanced logic.
  • Zoho Commerce 2.0 || NEW Release
    • Learn about new features like built-in CDN, smart product recommendations, loyalty programs, advanced cart automation, WhatsApp selling, digital items, and more.