Setting Up Your Help Center Access Settings In Zoho Desk
In this Zoho Desk tutorial, Landon guides you through the process of setting up the basics of your Zoho Desk Help Center. The Help Center serves as a self-service portal for customers, allowing them to submit tickets, access knowledge-base articles, and engage in community discussions. Here’s a summary of the key steps covered in the […]
Understanding Ticket Management In Zoho Desk With Customization & Reporting
This tutorial was taken from our Zoho Desk Full Product Overview Webinar. Here is a brief summary of the topics discussed in this video: 1. Ticket Management: 2. Integration and Communication: 3. Knowledge Base: 4. Customization: 5. Time Tracking: 6. Administration: 7. Reporting and Analytics:
Mastering The Zoho Desk Knowledge Base & Help Center Features
This tutorial on mastering the Zoho Desk knowledge base & help center features was taken from our Zoho Desk Tutorial. Here Zoho Desk Knowledge Base: Integration with other Zoho Products: Creating Articles: End-User Interactions: Article Permissions and SEO Optimization: Zoho Desk Help Center: Reporting and Analytics: Interaction between Knowledge Base and Tickets:
Automation In Zoho Desk With Workflows, Macros, SLAs, & More
This tutorial on automation in Zoho Desk with workflows, macros, SLAs, & more was taken from our March 2023 product tutorial series.
How to Remove Ticket Numbers From Zoho Desk Email Responses
In this video, we share a quick and valuable tip on how to remove ticket ID numbers from the subject line of your Zoho Desk email replies.
Enhancing Zoho Desk With Native And Marketplace Integrations
The video is part of a Desk full product tutorial focusing hot to integrate Zoho Cliq with Zoho CRM. Here is a quick breakdown of the various talking points: For more resources on Zoho Desk, click here to return to our Zoho Desk resources.
Zoho Desk Basic Automation Tutorial – 2021
In this final segment of our Zoho Desk Beginner’s Guide Series we cover basic automation. In this tutorial we cover assignment rules, round robin overview, and workflow rules. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would be happy to see what […]
Zoho Desk How To Get Tickets In Zoho Desk Tutorial – 2021
In part 1 of the series we discussed the basics of a ticket. For part 3 of this series we walk you through on how to get tickets into your Zoho Desk implementation. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would […]
Zoho Desk How To Setup A Knowledge Base Tutorial – 2021
In this second part of our Zoho Desk beginner’s guide series, we cover how to set up a knowledge base. Learn how to manage and organize this repository of data and share these resources both internally or externally. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us […]
Zoho Desk Introduction To Tickets Tutorial – 2021
This is the first video in our Zoho Desk beginner’s guide series. In this video tutorial we cover all of the core basics of a Zoho Desk ticket. In this step-by-step guide we cover what a ticket is, how to set up tickets, create tickets, and close tickets. Additional Resources Not finding what you are […]
