Reading Time: 6 minutes We’ve all been there, trying to call a company’s 1-800 number and getting stuck on hold for an hour. Or worse, have to voice your needs to a robot in hopes that it understands what you mean. Don’t be that company, use top-of-the-line customer service applications from the Zoho suite! Zoho Assist, Desk, Lens, and[…]
Reading Time: 3 minutes Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge Base 33:01 Workflows 41:37 Integrations 43:45 Zoho Marketplace 46:30 Q&A What Is Zoho Desk, And Why Do You Need It? Zoho Desk is Zoho’s customer service tool. Let’s say you[…]
Reading Time: 6 minutes Anyone new to the world of Zoho is going to feel overwhelmed. And don’t feel bad, even as a Zoho Premium Partner, all of us were in your shoes at some point. With Zoho One’s arsenal of 40+ applications figuring out which ones you need besides your, CRM can take time. And once you figure[…]
Reading Time: 5 minutes Nurturing customer loyalty has long been the key to building a successful business. In most industries, over 80 percent of revenue comes from loyal customers making repeat buys. To earn the loyalty of customers, it is necessary to provide great customer service after sales have been completed. Customer service has become far more important in[…]
Reading Time: < 1 minute “New Features Introduced a set of default widgets on the help center customization page for customers on the Standard edition. You can now import agents into your portal using the Import API. Agents imported through this functionality are first listed under the Imported Agents section and stay in the Unconfirmed status until they accept the invitation sent[…]
Reading Time: 5 minutes Having an excellent knowledge base is crucial for improving your customer support experience while driving down support costs. When customers can find answers to support questions in seconds online, they will find your products easier to use and experience a higher level of satisfaction. Your knowledge base content can also function as a marketing tool.[…]
Reading Time: < 1 minute Zoho Desk Android App (v2.4.20) now supports Marketplace. Extensions can be accessed by: Go to a ticket in the app. Click the more option (3 dots at the top). Select ‘Marketplace’ See the full article here.
Reading Time: < 1 minute After gathering feedback from the community Zoho has updated and improved blueprints inside Zoho Desk. From strict mode to being able to change the name of the status, this update has some major quality of life enhancements.
Reading Time: < 1 minute A major fix to time zone compatibility resolving issues of possible time zone mismatch and API response is accurate.
Reading Time: < 1 minute See the full list here.