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Why Team Training for Zoho Desk is a Non-Negotiable

If you want your business to deliver top-notch customer support, utilizing the right tools is pivotal. Zoho Desk stands out as a powerhouse in this realm. However, merely having access to such a tool isn’t enough; your team must be adept at harnessing its full potential. This is where comprehensive team training becomes crucial. And […]

Setting Up Your Help Center Access Settings In Zoho Desk

In this Zoho Desk tutorial, Landon guides you through the process of setting up the basics of your Zoho Desk Help Center. The Help Center serves as a self-service portal for customers, allowing them to submit tickets, access knowledge-base articles, and engage in community discussions. Here’s a summary of the key steps covered in the […]

Mastering The Zoho Desk Knowledge Base & Help Center Features

This tutorial on mastering the Zoho Desk knowledge base & help center features was taken from our Zoho Desk Tutorial. Here Zoho Desk Knowledge Base: Integration with other Zoho Products: Creating Articles: End-User Interactions: Article Permissions and SEO Optimization: Zoho Desk Help Center: Reporting and Analytics: Interaction between Knowledge Base and Tickets:

The Future of Work: Exploring Zoho’s New ChatGPT Integrations

Every once in a while, technology gifts us with innovations that radically change how we work. Undoubtedly, ChatGPT is one such innovation. In recent months, Zoho has embraced this change with a flurry of integrations into their various applications. These advanced, AI-driven tools have set a new precedent for how we approach tasks and engage […]

Enhancing Zoho Desk With Native And Marketplace Integrations

The video is part of a Desk full product tutorial focusing hot to integrate Zoho Cliq with Zoho CRM. Here is a quick breakdown of the various talking points: For more resources on Zoho Desk, click here to return to our Zoho Desk resources.

Everything You Need to Know About Zoho Desk

Product Overview As many of you already know, Zoho Desk is a cloud-based customer service software. It is a support management solution that allows users to provide support to customers through ticket management and knowledge base resources. Within Desk, there are a bunch of features that are included, such as: Based on the video tutorial, […]

Help Desk Software Features: Zoho Desk vs Zendesk vs FreshDesk

With so many different options for help desk software, it might be hard to choose which one will work best for your business. In this article, we will compare a few of the top help desk software options available, Zendesk, Freshdesk, and Zoho Desk. There are a lot of similarities across the three platforms, however, you’ll […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.