Rated 2.8 out of 5
Design & Usability
Rated 2 out of 5
Customization
Rated 2 out of 5
Integrations
Rated 5 out of 5
Features & Capabilities
Rated 3 out of 5
Mobile Accessibility
Rated 4 out of 5
What is Zoho Assist?
Zoho Assist is Zoho’s remote support and unattended access tool designed to help IT teams, customer support reps, and MSPs troubleshoot issues from anywhere in the world. Whether you’re connecting to a customer’s computer, accessing a server after hours, or offering live help during business hours, Assist offers reliable connectivity through a secure, browser-based platform.
Read MoreWhy we rate it "Maybe"
We give Zoho Assist a Maybe rating because while it checks the box for core remote support functionality, it’s not quite a complete solution—especially when used in high-volume or client-facing environments.
Read MorePros
- Fast browser-based remote sessions
- Basic screen capture
Cons
- No voice or video chat capabilities
- Cannot resize the screen share window
- Doesn’t allow scheduling support sessions
Assist Pricing Information
Remote Support
Includes 1 Technician
- File Transfer
- Multi-Monitor Navigation
- Reboot & Reconnect
- Session Transfer
- Import Google Contacts
- Custom Report
- Screen Capture
- Zendesk Integration
- 2 Simultaneous Sessions
Remote Support
Includes 1 Technician
- All in Standard Edition
- Mobile Apps
- Schedule Sessions
- Screen Sharing
- Session Notes
- Custom Email Templates
- Rebranding
- Advanced Reports
- 4 Simultaneous Sessions
Remote Support
Includes 1 Technician
- All in Professional Edition
- Departments
- Session Recording
- Session Audit
- Remote Printing
- Voice and Video Chat
- Contacts Management
- Annotation
- Customer Widget
- Custom Domain Mapping
- 6 Simultaneous Sessions
Unattended Access
25 Unattended Computers
- Computer Grouping
- Group Permissions
- Bulk Deployment
- Wake on LAN
- File Transfer
- Remote Power Options
- Session Confirmation
- Multi-Monitor Navigation
- Custom Reports
- Custom Email Templates
- Mobile App
- Unlimited Technicians
- Screen Capture
Unattended Access
25 Unattended Computers
- All in Standard
- Session Recording
- Remote Print
- Annotation
- Diagnostic Tools
- Voice and Video Chat
- Departments
- Rebranding
- Bulk Deployment via Distributor
- Custom Domain Mapping
- Mobile and IoT Devices
- Advanced Reports