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MADE Apparel Services – Case Study

Executive Summary

MADE Apparel Services, situated in Seattle and operated by a sole proprietor, assists emerging designers, entrepreneurs, makers, and inventors in transforming sewn product ideas into manufacturable items. They specialize in creating sewing patterns, prototyping samples, and crafting comprehensive tech packs, employing a step-by-step approach that enables our clients to progress at their own pace and within their budget.

The Challenge

MADE Apparel Services, while thriving under single ownership, faced a fragmented operational workflow due to reliance on multiple platforms. The absence of comprehensive automation, despite extensive use of third-party integration tools like Zapier, frequently led to disruptions. Such interruptions were often the result of platform updates that temporarily misaligned the automation functionalities. As the client base expanded, the need for an efficient Customer Relationship Management (CRM) system became apparent, highlighting the insufficiency of piecing together separate platforms to manage the business’s growing demands. This realization prompted the search for a unified software solution capable of streamlining operations comprehensively.

The selection of Zoho One marked a pivotal turn in addressing these operational challenges. However, the intricacies involved in integrating various modules to suit a highly specialized workflow underscored a gap in expertise and knowledge. This is where the Zenatta team came into the picture, leveraging our proficiency to not only bridge this gap but also enhance the existing automations. Our collaborative efforts with MADE Apparel Services have significantly expedited their processes and elevated the professionalism of their brand, which they had been striving to achieve independently.


Though the implementations with MADE Apparel Services are still ongoing, our implementation strategy has encompassed a seamless transition from Zoho Bookings to Project initiation and client engagement. We introduced a series of automations, beginning with contact information captured from the booking form, followed by financial estimates for prospective clients. Upon approval, service agreements and retainer invoices were issued, triggering project creation in Zoho Projects upon payment. This comprehensive approach also integrated campaign management, deposit logic, and calendar synchronization, among other features.


I have already saved numerous hours by not having to do as much administrative work. I can focus more on my clients and new ideas to grow my business.

I’m so impressed how Zenatta has worked with me through some challenges. I realize development never goes as expected but how it’s handled is what makes a business successful and you’ve been professional and responsive to my many questions and requests.

Heather Zager – Founder

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.