4 Killer Customer Service Applications
Reading Time: 6 minutes We’ve all been there, trying to call a company’s 1-800 number and getting stuck on hold for an hour. Or worse, have to voice your
What is Zoho Assist?
Zoho Assist is a remote support and access software that allows you to help customers from a distance via online support sessions.
Why we rate it Not Quite Yet
For basic remote support Assist will get the job done, however, needing other applications to also communicate as well as battling for the controls, makes it not ready for prime time in our opinion.
Pros
- Basic Screen Capture
Cons
- No Voice Chat
- Unable To Resize Share Window
- Cannot Schedule Support Sessions
Resources
Articles & Guides
Articles
Working From Home: 6 Ways to Stay Productive Without a Boss
Reading Time: 4 minutes When you are working from home, your boss is no longer your workplace antagonist. Now, it’s your own mind. To stay ahead of your brain’s
Transitioning to Remote Customer Service With Zoho Assist
Reading Time: 5 minutes Most problems don’t require your physical presence to solve. Instead, they’ll require your brain. When providing customer support, you need training, intellect, and troubleshooting skills:
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Pricing & Packages
Remote Support
Includes 1 Technician
- File Transfer
- Multi-Monitor Navigation
- Reboot & Reconnect
- Session Transfer
- Import Google Contacts
- Custom Report
- Screen Capture
- Zendesk Integration
- 2 Simultaneous Sessions
Remote Support
Includes 1 Technician
- All in Standard Edition
- Mobile Apps
- Schedule Sessions
- Screen Sharing
- Session Notes
- Custom Email Templates
- Rebranding
- Advanced Reports
- 4 Simultaneous Sessions
Remote Support
Includes 1 Technician
- All in Professional Edition
- Departments
- Session Recording
- Session Audit
- Remote Printing
- Voice and Video Chat
- Contacts Management
- Annotation
- Customer Widget
- Custom Domain Mapping
- 6 Simultaneous Sessions
Unattended Access
25 Unattended Computers
- Computer Grouping
- Group Permissions
- Bulk Deployment
- Wake on LAN
- File Transfer
- Remote Power Options
- Session Confirmation
- Multi-Monitor Navigation
- Custom Reports
- Custom Email Templates
- Mobile App
- Unlimited Technicians
- Screen Capture
Unattended Access
25 Unattended Computers
- All in Standard
- Session Recording
- Remote Print
- Annotation
- Diagnostic Tools
- Voice and Video Chat
- Departments
- Rebranding
- Bulk Deployment via Distributor
- Custom Domain Mapping
- Mobile and IoT Devices
- Advanced Reports
