Rated 2.8 out of 5
Design & Usability
Rated 3 out of 5
Customization
Rated 2 out of 5
Integrations
Rated 4 out of 5
Features & Capabilities
Rated 3 out of 5
Mobile Accessibility
Rated 2 out of 5
What is Zoho Voice?
Zoho Voice is a cloud-based business phone system designed to simplify and modernize business communication. It offers businesses a secure, reliable telephony solution without the need for bulky hardware or complex setups. Through VoIP technology, users can make and receive calls directly within Zoho apps or on mobile devices, creating seamless internal and external communication workflows.
Read MoreWhy we rate it "Probably"
We rate Zoho Voice as "Probably" because it fills a very specific niche very well but doesn’t outperform larger VoIP platforms in versatility or pricing for all businesses.
Read MorePros
- Seamless native integrations with Zoho CRM, Desk, and other Zoho apps
- Simple setup and management
- Reliable call quality
Cons
- Higher pricing compared to some major competitors
- Lacks advanced call center features like queue management and detailed agent reporting
Voice Pricing Information
Basic Plan
$34 / User/ Month
Billed Annually
- 1,000 free incoming minutes
- 250 free outgoing minutes
Standard Plan
$49 / User/ Month
Billed Annually
- 1,000 free incoming minutes
- 250 free outgoing minutes
- Power dialer
Contact Center
$74 / User/ Month
Billed Annually
- 2,500 free incoming ,inutes
- 500 free outgoing mins
