Rated 4.5 out of 5
Design & Usability
Rated 3.5 out of 5
Customization
Rated 5 out of 5
Integrations
Rated 4.5 out of 5
Features & Capabilities
Rated 5 out of 5
Mobile Accessibility
Rated 5 out of 5
What is Zoho Lens?
Zoho Lens is an innovative remote support solution that uses augmented reality (AR) to empower technicians to assist customers in real-time. By leveraging a customer's smartphone camera or smart glasses, support teams can visually assess issues, annotate directly on the screen, and guide customers or field workers without needing to be physically present.
Why we rate it "Definitely"
Zoho Lens earns a "Definitely" from us because it delivers exceptional performance exactly where it matters most: real-time visual support. The system is extremely stable, with reliable video quality and minimal lag even in less-than-perfect internet conditions. The ability to draw annotations, highlight issues, and use AR markers simplifies complicated tasks in a way that traditional phone or chat support simply cannot match.
Pros
- Extremely easy to set up and use
- Best-in-class visual remote support capabilities
- Smart Glass compatibility for true hands-free service
- Reliable performance across devices and network conditions
Cons
- Limited customization for branding video calls (minor for most)
Lens Pricing Information
- Chat
- Annotation For The Customer
- Email Invitation
- Zoom In/Out
- VoIP
- All in FREE +
- Freeze Camera Stream
- Annotation For The Technician
- Basic Analytics
- SMS Invitation
- Much More!
- All in STANDARD +
- Session Recording
- Advanced Analytics
- File Manager
- Rebranding
- 4 Simultaneous Sessions
- Much More!