FAQs on Actionable NPS Survey

Reading Time: < 1 minute

This guide by Zoho is their overview and best practices for NPS surveys.  NPS (Net Promoter Score) is a metric that allows businesses to see the satisfaction of their customers.

A Net promoter Score survey is a leading indicator for understanding where a brand stands when it comes to customer experience and customer loyalty. This guide will help give you a clear idea of what NPS is, how it is calculated, why is it needed, the pros and cons of using it and how can it be implemented.

Here is the table of contents for this guide:

    • NPS: Understanding the Basics
    • Action Plan for NPS Survey
    • Implementation using Zoho applications
    • Best Practices

Not finding what you are looking for in regards to Zoho CRM? Drop us a line and we would be happy to see what we can do to fill that gap!

automate your business ad

For more guides on Zoho CRM Click Here.

Are you looking to give Zoho CRM a try? Here is a free trial to see if it is a fit for your business.

Vote for Your Favorite

Zoho Application

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Senior Developer

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.