Here is a quick summary of Zoho’s 2019:
2018 saw the release of 5 new applications Zia Voice, Analytics, Backstage, Pagesense, and Zoho Flow.
In 2019, things got even crazier. With, by our count, 6 new products, 4 new services, 4 new product bundles, and at least 4 major product overhauls.
Company growth has continued. Starting the year with approximately 6000 employees and ending this year just under 9000. As to users, they started the year at 45 Million Users and current estimates are close to 55 Million Users
Here are the major stories that we discussed on the CRM Zen Show in 2019. Month by Month.
January
- New CRM-WorkDrive Integration for Zoho One
- This was the start of WorkDrive getting ready to replace the old Docs application.
February
- First New Product of 2019 – Zoho Payroll Was Introduced
- Completely Updated Office Suite Rolled Out
- And the Office updated continued all year.
March
- Zoho’s Expands Presence in Australia, New Office, New Leader, New Data Centers
- Marketplace Expanded to Include Zoho Projects
- The Marketplace application expansion continued.
April
- Zoholics Austin 2019 – or ZohoPalooza 2019 – 4 Products, 3 New Bundles, and 2 Services. Here is the list:
- Marketing Hub
- Zoho Commerce
- Zoho MDM
- Catalyst
- Zoho Wallet
- Zoho Spark
- New HQ Announcement
- New Bundles
May
- Zoho Bookings Released
- Still not ready for prime time, but getting closer.
- Zoho Orchestly Officially Released
- Town Hall Feature Get’s Added to Zoho Connect
June
- Zoho Opens An Office in Mexico
- MarketPlace adds Zoho Assist
- 14 Applications now in Marketplace
July
- Subforms added to Reports in Zoho CRM
- The start of a lot of improvements to Subforms
- Zoho Meeting Got Some Significant Updates
August
- Subform Field Mapping Released
- Zoho Backstage Rolls Out Commission-Free event Ticketing
- Bringing it on par with Eventbirte
- Logolinism Process Begins with the Finance Suite
- Zoho released new logos for all of the applications. Is the main Zoho corporate logo be next?
September
- Zoho One Gets a Major UI Overhaul
- A major upgrade to the admin panel. Much needed, and very well executed.
- Orchestly Added to Zoho One
October
- Zoho rolled out a new Dev Platform called Zoho Developer. It has some new applications called Sigma and Catalyst that allow for the rapid deployment Zoho Applications and Extensions to the Zoho Market place.
- iPad Applications start to roll out to MacOS Catalina using Apple’s Mac Catalyst framework.
November
- The phase-out of Zoho Docs to Zoho Workdrive begins
- Zoho People LMS Goes to Beta
- Look for a stand-alone LMS (Learning Management System) in 2020.
- Zoho One Gets the “One Launcher”
- This gave us the title of a show this year. “The Application Super Highway”.
December
- Zoho Campaigns Adds SMS
- Zoho Forms Gets a Major Overhaul
- It is now much easier to customize the look and feel of a Form.
We had a wish list in 2019. Here is how it turned out:
2019 Score Card
- 5 Wishes Granted
- 2 Wishes Getting Closer
- 7 Wishes Denied
- (Red=NO, Green = YES, Blue = ALMOST)
- Cross-App Standardization
- Calendars
- Tasks
- Documents
- Sub-Forms
- Reporting
- Searching
- Email Integration (Like Mail Merge)
- Update Picklist Linked Fields In CRM
- CRM – Integrated Lead and Task Round Robin/Multi Assignments
- Cross-Data Center Support
- Need to consolidate Docs, WorkDrive and everything else
- CRM Plus features to Zoho One
- Universal Taskbars on top and bottom of all Zoho apps
- Better communication with releases
- Better Kanban views in Zoho (Only in Connect)
Our 2020 Wish List
- Applications – Because we can’t recommend these to clients until they are fixed, please focus on Fixing the Following Applications
- MarketingHub
- Bookings
- Meetings
- Calendar
- Things we’d really like to see happen in 2020
- Deploy the new Tasking Engine in Connect to CRM, Projects, Sprints, and Desk.
- CRM Layout Customization discussed in April
- Launch LMS Platform
- Zoho Flow
- Lookup tables
- Post webhooks through Flow
- CRM Subforms
- Syncing into Analytics
- Mail merge into CRM email templates
- Workflow trigger on new subform line
- Filtered lookup fields in the CRM
- Unified time tracking across all applications
- Books-Inventory – enable edits to inventory tracking settings after transactions recorded for the item
So that is our 2019 Zoho year in review. Please listen to the podcast to get all the details on the above.
And, if you missed it, click here for the Zenatta Year in Review.
Thank you for subscribing to our newsletter, and we look forward to a great new year.
