The CRM Zen Show – Episode 60 – BCChanges

Zoho News

    • Zoho Awarded an ISO-Security Certification
      • Who? Zoho.  Why? 
        • Because of our long-standing commitment to your data privacy, we decided long ago that we would never sell your data or show you advertisements inside the products, even if you are using our free editions. To further showcase our commitment to your data privacy, we recently underwent the certification process. This was an opportunity to get our practices vetted by an independent third-party auditing firm and to improve our information management systems, all in the goal of demonstrating our accountability regarding data-handling.

Notable Mobile Updates

  • Zoho added some nice new updates to coincide with the Apple iOS 13 launch. The big one is native document scanning in almost all iOS mobile applications.

Case Study of the Week

zoho and shopify
  • SalesIQ – Zobot Engagement Tool
    • Automatically prompts website users to engage
    • Redirects to SalesIQ Sales Rep on user chat
    • Serves as a quick way to increase web visitor engagement

The Bug Report

This Weeks Reads

Application / Plug-In of the Week

Tips and Tricks


Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.