Zoho News
- Zoho Finance Suite’s New Logos
- Zoho Desk Updates
- Goal Metrics for Zoho Desk
- By integrating with PageSense, you can now keep track of how useful your Help Center is to your customers.
- Limit Ranges for List Comments/Conversations APIs
- You can now set the number of comments you pull in.
- Goal Metrics for Zoho Desk
- Zoho Analytics – New Features
- A new Butterfly Chart
- You can now set your summary row position in pivot charts.
- Zoho Assist Customer Console Gets a New Look
- The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings
- Zoho Desk Named an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center
- Zoho One Add-Ons Purchases
- You can now add these services without having to go through Zoho Support.
- Campaigns Subscribers-10K- $70/month (range starts from 500 to 500k)
- SalesIQ Visitors- 25k- $25/month (range starts from 25k to 5M)
- Social Brands- $20/month/brand
- Assist Unattended Access- 25- $10/month
- Backstage Events- Single Enterprise Event Pack- $299 (One-time Non-Recurring Add-On)
- You can now add these services without having to go through Zoho Support.
This Weeks Reads
- Customer Journey Mapping – From Customer Think – by Valerie Peck
- The Critical Questions: What, Who, Where, When, Why, and How?
- Zenatta Blogs
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- A quick guide to segmentation
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Application / Plug-In of the Week
- Zoho PageSense Beta
- View your PageSense data from this pop-up Chrome Extension.
Tips and Tricks
- Setting Up Service Level Agreements (SLA) in Orchestly
- Our first Orchestly Tip.
- Using Promo Codes in Zoho Backstage
- Just like coupons in Subscriptions, but with a few more options.