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The CRM Zen Show Episode 404 – Don’t Go Chasing Public Models

News Highlights

  • Zoho Zia LLM: Zoho prepares a native Large Language Model experience.
  • Zoho CRM: Mirror Components and significant ABM enhancements for segments and RFM.
  • Zoho Books: Support for AI-powered accounting through the Model Context Protocol (MCP).

Zoho News

Zoho CRM: ABM Enhancements

The paid ABM plugin received several usability upgrades, including segment cloning, Marketing Automation list sync, adjustable RFM contribution modules, and higher limits for segments and journeys.

Zoho CRM: Map Dependency Field Setup Enhancements

The setup UI has been refreshed with layout switching, field grouping, better value selection, and previews, though it is currently limited to select data centers.

Zoho CRM: Mirror Component

This new component allows users to display real-time values from related records without storing duplicate data on the current record, providing a cleaner alternative to traditional lookup fields.

Zoho Zia: Zia LLM Coming Soon

Zoho is moving toward a native AI experience with a dedicated Zia LLM, signaling a push for more embedded AI workflows directly within the workspace.

Zoho Analytics: April 2026 Updates

New features include Zia Insights for dashboards, workflow orchestration from alerts, and new connectors for platforms like Notion and Recurly.

Zoho Books: MCP For AI-Powered Accounting

Zoho Books now supports the Model Context Protocol (MCP), enabling AI tools to interact directly with Books data for more efficient actions and reporting.

Zoho Books: Sales Tax Automation

Native sales tax automation is being introduced for the U.S. and Canada, offering a middle-ground solution for teams with simpler compliance needs.

Zoho Notebook: AI Meeting Notes

New AI-driven capabilities allow for meeting transcriptions, automated summaries, and action item identification directly within Notebook.

Zoho Projects: Summary Field for Data Aggregation

A new Summary field has been added to automatically aggregate related module data, such as counts and sums, providing real-time project insights.

Zoho Bigin: Dashboard Insights

Bigin dashboards now support Stage History and Associated Products as related modules, making it easier to analyze pipeline trends and product performance.

Zoho DataPrep: Depreciation of v1.0

Version 1.0 reached end of life on April 15, 2026. Workspaces are being auto-migrated to v2.0, requiring users to review their rulesets and schedules.

Zoho Trident: v1.40.7.0 Update

Trident for Windows now supports EML file imports and provides direct previews for Word and Excel files within the application.

Code Share of the Week

AI Text Extraction and Smart Prompting

This week’s share demonstrates how to use the Zia Smart Prompt API in Deluge to extract structured data from unstructured sources, like invoice PDFs.

This Week’s Blog

Enable Live Profit Margin Calculations

Learn how to use Zoho’s built-in tools for real-time profit margin tracking in Zoho Inventory and Zoho Books.

Tips and Tricks

AI Text Extraction with Smart Prompting

A deep dive into using the Zia Smart Prompt API for AI-powered data extraction and transformation workflows.

Zoho One: 2026 Overview and Review

An updated guide on the Zoho One ecosystem, covering pricing, admin controls, and the latest AI integrations.

Question of the Week (AZAAZ)

Should I create a custom module for task lists in Zoho Projects?

The recommendation is to avoid custom modules for task lists. Instead, use Zoho Analytics or native Projects reporting to visualize and aggregate task progress.

This Week’s Quizzes

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Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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