Zoho News
- Zoho CRM: Setup Menu Enhancements for CRM for Everyone
- Zoho brought back the classic setup view after user feedback, making it easier to access frequently used settings and reducing unnecessary scrolling.
- Zoho Social: The Social Wall September 2025 Updates
- September’s roundup added iOS approval support.
- Zoho Calendar: Integration with Zoho People and Zoho Cliq
- Zoho Calendar now syncs with Zoho People to reflect real-time leave and holiday data and integrates with Zoho Cliq to launch or update meetings directly from chat. These updates make scheduling more contextual, connected, and aligned with how teams actually work.
- Zoho Desk: Static Reports in Radar
- Radar now includes nine prebuilt static reports covering agent availability, performance, ticket lifecycle, and SLA trends.
- Zoho Desk: Qwen and Ticket-Based Article Generation
- Desk now converts ticket conversations into help articles using Alibaba’s open-source Qwen LLM, improving knowledge-base depth and future AI ticket responses.
- Zoho Desk: Zia Content Generation Now on Mobile (iOS & Android)
- Zia’s generative AI tools are now available in the Desk mobile app, enabling agents to summarize tickets, draft and translate replies, and refine messages directly from their phones.
- Zoho Desk: Agent Detail Overview Added to Mobile Apps
- The latest Desk mobile update adds an agent detail overview, showing each agent’s tickets, response times, logged hours, customer ratings, and channel distribution in a clean visual dashboard.
- Zoho Creator: 2025 Release Projection 2 Announced
- The new roadmap teases Zia-powered Deluge code generation, a theme builder, on-prem data bridges, and SMTP email controls.
- Zoho Sign: Q3 2025 AI & Collaboration Enhancements
- Zoho Sign introduced WhatsApp document delivery, annotation, delegated signing, and AI-assisted agreement management, with Projects integration coming soon.
- Zoho LandingPage: Auto-Upgrade to Prevent Missed Leads
- Zoho LandingPage will soon auto-upgrade accounts that exceed their visitor limits, ensuring pages stay live and continue collecting leads without interruption. Users can opt out if they prefer manual control, but doing so pauses tracking once limits are reached.
- Zoho Recruit: Detailed Candidate View Added to Vendor Portal
- Vendors can now access a new Details sub-tab in the Recruit Vendor Portal to see complete candidate profiles, including personal info, work history, and related job openings.
- Zoho Connect: New Domain URLs for Guest User Portals
- Starting October 27, 2025, guest users will access Connect portals through new region-specific domains (e.g., zohoconnectportal.eu). The change improves security and user experience, with redirects from old URLs active temporarily before deprecation.
- Zoho Tables: Is Now Available in Australia and New Zealand
- Zoho Tables has officially launched in the Australian Data Center, bringing faster performance, enhanced stability, and new AI-powered features to users in Australia and New Zealand. The rollout includes Zia-assisted setup, dashboard reports, automations, and full mobile app support.
- Zoho Projects Plus: Native Screen Recording
- WorkDrive Snap’s recording and annotation tools are now native in Projects Plus, simplifying user onboarding and process documentation.
Code Share of the Week
- Passing UTMs Through an HTML Zoho Form Embed
- This week we share a quick script that captures UTM parameters from a webpage and injects them into hidden fields in an embedded Zoho Form. This solves the problem of Zoho’s native tracker failing with HTML embeds, ensuring accurate campaign tracking.
This Week’s Blog
- Cano Liquor Licenses – Case Study
- Shoutout to Louie Cano and his team! Learn how we helped them migrate from Salesforce to Zoho, streamline deal management for liquor license buying and selling, and cut costs with a fully custom CRM build.
Tips and Tricks
- NEW! AI Chat Routing in Zoho SalesIQ (No More Script Logic!)
- This new routing feature uses AI to interpret visitor intent and sentiment, intelligently directing chats to the right rep. And the best part is, no code is needed.
- AI Agents for Zoho Desk || Q2 2025 Updates
- Zoho Desk adds internal help centers, training modules, and accessibility tools, making it easier than ever for support teams to learn and perform.
This Week’s Quizzes
- Monday Quiz: What new feature was added to Zoho Notebook text notecards?
- Wednesday Quiz: What is the main benefit of using SecureForms in Zoho Vault?