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Implementation of the Week

  • Custom Form Submissions Module for Zoho CRM
    • In this implementation, our goal was to create an inbound Lead management system that would allow our client to track multiple form submissions over time.
    • The use case for this is to capture more information about the full prospect journey a particular client experienced before becoming a customer.
    • To accomplish this, we first built a custom module without CRM that will be used to capture all Form submissions.
    • Then, we pointed all of our client’s webforms to this new module.
    • Next, we configured a function that will create, or find and link, existing Leads/Contacts each time a Form Submission record is created.
    • Lastly, we set up a function such that, when a Lead is converted, it will find any existing Form Submission records and link those to the newly created Contact.

Code Share of the Week

  • Generating a UUID (Universally Unique Identifier) in Zoho Deluge
    • This functionality is useful in cases where an outside API requires a UUID to be passed in on the creation of a record.  
    • This function generates a code that is 8-4-4-4-12, meaning it has groupings of random characters with a dash between them.  The code looks like the following and should return a UUID at the end.

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