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The CRM Zen Show Episode 290 – How Zia Got Her Feedback

Zoho News

Implementation of the Week

  • Managing Billing Contacts in CRM via Client Script to Streamline Quickbooks Online Integration
    • In this implementation, our goal was to implement a way for our client’s employees to easily manage the Billing Contact in file in CRM for each of their Customer Accounts
    • This can be done via a simple field, but the challenge is in making sure that only one is ever selected for a particular Account
    • Only having one Billing Contact is particularly important in this case, as that Contact needs to be referenced for a Quickbooks Online integration we built to write Invoice data to QBO from CRM
    • To accomplish this, we implemented a client script that runs whenever a user tries to mark particular Contact as the Billing Contact for an Account
    • If there is not an existing Billing Contact, the user is allowed to proceed
    • If there is an existing Billing Contact, the system will prevent the user from saving that edit, and it will display a tooltip showing them which Contact is currently the Billing Contact for that Account

Code Share of the Week

  • Override Taxes for a Single Sales Order in Zoho Books
    • When overwriting taxes on a Books salesorder via code, there are two items that must be included in your parameter map that aren’t explicitly mentioned in the API documentation:
      • tax_override_preference: string value that defines the level at which the override is taking place. Ex: “entity_level”
      • taxes: list of JSON maps where each map defines a tax id and tax amount

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Question of the Week (AZAAZ)

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