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The CRM Zen Show Episode 179 – Roundup Palooza

Zoho News

Implementation of the Week

  • Zoho Cliq Bot – Zoom-E
    • Created a bot to check on a user’s Zoom Status.
    • When a user is mentioned to the bot, the bot uses an API connection with Zoom to return the mentioned user’s current status. 
    • If the user is unavailable, a database record is created inside cliq with the email of who should be notified and who they should be notified about.
    • A webhook is set up in Zoom to send a payload to the Cliq Bot whenever a user’s status is changed. If the user’s status has changed to “available” then the bot pulls all the database records that mention the user and send messages to the Cliq users who originally queried them.

This Weeks Read

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New Blogs, Videos, and Resource Guides

Application / Plug-In of the Week

  • Krisp
    • Key Features:
      • AI-based noise cancellation
      • Remove unwanted noise from both ends of a conference call
      • HD Voice, for the best voice quality
      • Room & Acoustic echo removal
      • Floating widget – easy access to key features

Tips and Tricks

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.