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The CRM Zen Show Episode 173 – DOT DOT DOT…

Zoho News

Implementation of the Week

  • Zoho Sign/Forms Integrated Workflow for CRM Data Capture
    • For this client use-case, once a new CRM Contact is created, multiple ZSign documents, in addition to Form data, needs to be collected
    • Previous process was to send an email with 6 different links to new Contact
    • Using ZForms – ZSign integration, and selective redirects, one link can be provided to the Contact which walks them through the full process end-to-end
    • All submitted ZSign and ZForm data written to CRM Contact, and stored as attachments when necessary

This Weeks Read

  • Founders speak up: What I wish I knew while starting my business by Wade Foster
    • “A marathon you have to train forever for. You run like a maniac, and then you basically pass out and throw up and have to go in an ice bath afterwards.
      I think of it more like a brisk walk or a hike that you can go on every day with friends. You’re challenging yourself, getting more fit, incrementally improving while enjoying the journey, and pushing yourself. “

New Blogs, Videos, and Resource Guides

Application / Plug-In of the Week

  • Dialpad for Zoho CRM
    • Key Features:
      • Native Integration
        • Native sidebar within and desktop apps
        • Quick access to deal tagging, and call notes/tasks
        • Ability to tie calls to existing deals within Dialpad
      • Activity Logging
        • Automatically log both inbound and outbound calls
        • View recent activity with quick links to Zoho CRM
        • Ability to agent notes in sidebar during calls
      • Contact Profiles
        • Automatically display contact profiles within Dialpad
        • Includes quick link to jump into Zoho CRM
        • Creation and logging of new Zoho CRM contact/lead from Dialpad calls

Tips and Tricks