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4 Killer Customer Service Applications

We’ve all been there, trying to call a company’s 1-800 number and getting stuck on hold for an hour. Or worse, have to voice your needs to a robot in hopes that it understands what you mean. Don’t be that company, use top-of-the-line customer service applications from the Zoho suite! Zoho Assist, Desk, Lens, and […]

Zoho Assist Data Sheet

Zoho Assist Data Sheet

This guide by Zoho gives a breakdown of Zoho Assist product overview and terms. This remote connect software for technical support is top in its class. These days, equipping an IT technician with remote support software is a no-brainer. With the growing demand for quality support technicians, large IT service desks and IT management firms […]

Working From Home: 6 Ways to Stay Productive Without a Boss

When you are working from home, your boss is no longer your workplace antagonist. Now, it’s your own mind. To stay ahead of your brain’s own impulse to gradually melt into the couch cushions, you need to take some serious action before things get out of control. If you aren’t getting things done, you need […]

Transitioning to Remote Customer Service With Zoho Assist

Most problems don’t require your physical presence to solve. Instead, they’ll require your brain. When providing customer support, you need training, intellect, and troubleshooting skills: all of which can be provided at a distance. To dispense that expertise at range, we can turn to screen sharing and chat applications like Zoho Assist. What is Zoho […]

Zoho Assist Implementation Guide

Zoho Assist No Longer Supports Internet Explorer

Goal of this guide is to easily identify, diagnose, and troubleshoot support issues faster using Zoho Assist. With Zoho Assist, you can improve your IT remote support service by providing On-demand Remote Support, Unattended Remote Access, and Two-way Screen Sharing for desktops, tablets, and mobile devices. Connect remotely, transfer files, and collaborate online with our […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.