Zoho Desk Auto-assignment of Tickets Based on CRM Owners – 2020

Zoho Desk Auto-assignment of Tickets Based on CRM Owner 2020

In this week’s implementation, we show how to automate the assignment of tickets inside Zoho Desk to the proper account owner inside Zoho CRM.  This process is made possible by using Zoho Flow.   Here are some key points from this video: On new ticket creation, a flow is triggered Fetches Contact, and then Account information […]

The CRM Zen Show – Episode 88 – Now It Makes Sense

The CRM Zen Show - Episode 88 - Now It Makes Sense - CRM Zen Show -  - CRM Zen 88

Zoho News Zoho Projects Gets New and Improved Gantt Charts A completely revamped UI and a handful of nice new features. Zoho Creator April Updates on The Way Hide/show seconds in reports Freezing the subform header Layout designer for a quick view Shared analytics JavaScript support New Zoho Marketplace Applications for March 44 New Applications […]

Getting Started with Zoho Campaigns

Getting Started with Zoho Campaigns

Exploring the Zoho Campaigns Homepage Once you log into your Zoho Campaigns account, you’ll land on our welcome page, where you can start creating a mailing list or proceed with your email campaign. In fact, there are a lot of things to check out on this page: 1) Navigation Toolbar – On the left side […]

Advanced Zoho Campaigns Guide

Advanced Zoho Campaigns Guide

Advanced Campaigns provides you with in-depth knowledge on various types of applied campaigns in email marketing.  In Advanced Campaigns, we not only offer various types of integrations with other websites, but also the best steps to take for the success of your email campaign.  In this guide, we’ll be going over different types of campaigns […]

How to Set Next Activity Date in Zoho CRM

Zoho CRM Next Activity Date for Deals Implementation 2020

In this implementation, Tyler shows how to populate the most current activity date in its own field.  Here are some of the key points from the video: “Next Activity Date” field automation in Deals module for easy Activity-based management of Deals. “Next Activity Date” field added to Deals module. On Create, Update, or Delete of […]

Zoho Assist Implementation Guide

Zoho Assist No Longer Supports Internet Explorer

Goal of this guide is to easily identify, diagnose, and troubleshoot support issues faster using Zoho Assist. With Zoho Assist, you can improve your IT remote support service by providing On-demand Remote Support, Unattended Remote Access, and Two-way Screen Sharing for desktops, tablets, and mobile devices. Connect remotely, transfer files, and collaborate online with our […]

The CRM Zen Show – Episode 87 – C3PO R2D2

The CRM Zen Show - Episode 87 - C3PO R2D2 - CRM Zen Show -  - Episode 87

Zoho News Zoho Expense now integrates with Zoho Projects You can now view expenses along with the actual costs and compare it with the project budget. Zoho Forms adds PayPal Checkout as a new payment gateway From the announcement: “Unlike PayPal Standard, which redirects your customer to PayPal’s payment page to execute transactions, PayPal Checkout […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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