The CRM Zen Show Episode 372 – ZiaLLM Knows What You Did Last Résumé
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SKMac – Case Study
SKMac – Zoho CRM Modernization & Quoting Automation Case Study Industry: Professional & Business Services (Pro AVL) | Location: Mid-Atlantic, USA | Team Size: 20+ Employees Apps: Zoho CRM, Books, Inventory, WorkDrive, Campaigns, Mail, Calendar, Backstage Real-time access for field staff Automated quoting workflows Streamlined vendor management Executive Summary SKMac is a professional services organization […]
Supported Payment Processors in Zoho Books: Pros, Cons, and Best Use Cases
Zoho Books integrates with a wide range of payment processors to help businesses accept customer payments efficiently. Choosing the right payment gateway can impact fees, customer experience, and cash flow. This guide breaks down all supported payment processors within the Zoho Finance Suite, focusing on their strengths, limitations, and ideal scenarios. List of Supported Payment […]
The CRM Zen Show Episode 371 – It’s a Sign… Zoho’s Got AI for That
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Zoho CRM For Everyone Connected Workflows Guide
Zoho CRM for Everyone’s new Connected Workflows feature lets users automate multi-module processes from one centralized interface. This guide walks through how to configure, trigger, and optimize connected workflows for deals, demos, onboarding, and more. It also highlights when traditional workflows may still be necessary. What Are Connected Workflows in Zoho CRM for Everyone? Connected […]
The CRM Zen Show Episode 370 – Signed, Sealed, Secured
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Mastering Workflows in Zoho Desk: A Complete Guide
Zoho Desk workflows offer powerful automation tools to streamline ticket management and enhance support operations. This guide provides a comprehensive walkthrough of Zoho Desk workflows, including triggers, criteria, actions, and real-world use cases like ticket assignments and unhappy customer alerts. Understanding Zoho Desk Workflows What are Zoho Desk Workflows? Workflows in Zoho Desk are automation […]
Decision Resources – Case Study
Decision Resources – Trello to Zoho Analytics Helpdesk Case Study Industry: Manufacturing ERP & Consulting | Location: USA | Team Size: 15+ Apps: Zoho Desk, Analytics, Flow, CRM Structured helpdesk reporting for the first time Live Trello → Zoho Desk sync Foundation for scalable support analytics Executive Summary Decision Resources has been a trusted ERP […]
The CRM Zen Show Episode 369 – Meet Me at the OTP Table
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Salesforce vs. Zoho CRM: Customization, Automation, and Cost Comparison
Choosing between Salesforce and Zoho CRM often comes down to cost, customization, and automation. This guide presents a direct, unbiased comparison based on real-world CRM implementations, helping you determine which platform meets your business needs without overspending. CRM Overview: Salesforce vs. Zoho CRM What are the key modules in both CRMs? Both platforms include standard […]