Amazon Connect – Zoho PhoneBridge Integration

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This guide by Zoho may be a little dated and not the most prime choice for telephony, however, is still used by some. If you are reading this guide for the first time in search of a telephony solution please reach out to us and we would be happy to assist.

The Amazon Connect for Zoho PhoneBridge integration helps initiate all sales calls right from within a Zoho CRM account. A person can view the caller’s information while they receive calls for their Amazon Connect number, thus ensuring better communication.

Here is the table of contents for this guide:

  • Overview
  • Configuration
  • Architecture
    • Glossary of Terms
    • Explanation of the reference architecture
  • Security
  • Troubleshooting

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