This guide by Zoho is a great go-to for best practices with your chatbots. Learn how to increase your success rate on closing deals with website visitors.
This one might seem obvious, and that’s because it is. You need to be positive in customer service and sales. That’s hardly groundbreaking information. But while you probably know you need to be positive, ensuring that you communicate using nothing but positive words and phrases is harder than you might think. It’s easy for words like “no” and “can’t” to slip into conversation, but these have negative connotations for the customer and will immediately put them on the defensive.
This guide is broken into these three following sections:
- Best practices for running a live chat
- Practical tactics to increase conversions
- Checklist of takeaways
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