A Guide to Using Live Chat to Grow Your Business

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This guide by Zoho is a great go-to for best practices with your chatbots. Learn how to increase your success rate on closing deals with website visitors.

This one might seem obvious, and that’s because it is. You need to be positive in customer service and sales. That’s hardly groundbreaking information. But while you probably know you need to be positive, ensuring that you communicate using nothing but positive words and phrases is harder than you might think. It’s easy for words like “no” and “can’t” to slip into conversation, but these have negative connotations for the customer and will immediately put them on the defensive.

This guide is broken into these three following sections:

  • Best practices for running a live chat
  • Practical tactics to increase conversions
  • Checklist of takeaways

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Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Senior Developer

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.