Zoho News
- New App: Zoho Spend, Effective Business Spend Management
- Introducing Zoho Spend, a new unified platform designed to centralize expense tracking, procurement, and payroll approvals for finance teams.
- Zoho CRM: CRM x WorkDrive, WorkDrive-Powered File Storage
- Zoho launched its long-awaited native CRM and WorkDrive integration, but the current version stores files in individual My Folders, limiting team-wide usability.
- Zoho Desk: Mass Reply Adds Email Templates & Snippets
- Desk now lets agents use saved email templates and snippets when sending mass replies, saving time during high-volume support scenarios.
- Zoho Desk: End Users Can Export Tickets from the Help Center
- Desk now allows end users to export their help center tickets as CSV files, with filtering options and seven-day access to exported data for offline review and sharing.
- Zoho Desk: Accessibility Controls & Multilingual CAPTCHA for Help Center
- Zoho Desk added accessibility personas, customizable viewing controls, and multilingual CAPTCHA support to make the Help Center more inclusive and easier to use for all users.
- Zoho Desk: Content Analysis Tool
- Zoho added an AI-powered content analysis tool for Desk knowledge base articles to flag grammar issues, readability concerns, and wordy phrasing.
- Zoho Projects: Zoho Sign Extension for Zoho Projects
- The new Zoho Sign extension for Zoho Projects lets users send, sign, and track documents directly from tasks and issues without leaving the Projects interface.
- Zoho Billing: Dedicated Modules for Plans, Addons & Coupons
- Billing now separates plans, add-ons, and coupons into dedicated modules, improving clarity and manageability for subscription-based businesses.
- Zoho Business Messaging SDK: Notification Security Update
- New mandatory versions of the Business Messaging SDK for iOS, Android, and Flutter to enhance notification security, with older versions expiring after December 1, 2025.
- Zoho Directory: Bulk Conversion of External Users
- Zoho Directory now allows admins to convert external users in bulk, making large-scale onboarding faster with built-in handling for domain and organization conflicts.
- Zoho One: Bulk Conversion of External Users
- One now supports bulk conversion of external users, allowing admins to onboard multiple collaborators at once with built-in conflict handling for domains and organizations.
- Zoho Creator: Google Drive Integration Updates
- Zoho Creator is updating its Google Drive integration to meet new security requirements, requiring a one-time reauthorization while limiting access to only user-selected files.
- Bigin (iOS): Manage Zoho Books Invoices from the Mobile App
- Now integrates with Zoho Books, allowing users to view and create quotes, sales orders, and invoices directly from Bigin records via the Books mobile app.
Code Share of the Week
- Format Date Strings with Ordinal Suffixes in Deluge for Readable Outputs
- This Deluge snippet converts numeric dates into readable formats like “1st,” “2nd,” and “3rd,” including proper handling of edge cases such as 11th, 12th, and 13th. It is especially useful when generating dynamic date strings for emails, workflows, or document merges. The logic uses modulo operations to determine the correct suffix efficiently. A simple but practical utility for improving the polish of automated outputs.
This Week’s Blog
- Engineered Tax Services – Case Study
- Learn how Engineered Tax Services streamlined CRM, Projects, WorkDrive, and Zoho Sign with advanced automation and template-driven project launches.
Tips and Tricks
- How To Fix Duplicates From Manually-Added Transactions in Zoho Books
- This tip walks through how to identify and clean up duplicate transactions created by manual entries in Zoho Books. It is especially helpful for accounting teams looking to reduce reconciliation errors.
- NEW! Zoho Analytics Updates || November 2025
- This video covers recent Zoho Analytics improvements, including dynamic thresholds and the ability to sort reports by aggregate values. These changes deliver meaningful quality-of-life gains for dashboard builders.
Question of the Week (AZAAZ)
- Should customer escalations beyond existing SLAs be handled with a new custom module in Zoho CRM instead of Zoho Desk?
- The recommendation is to keep escalations within Zoho Desk using stricter SLAs and supporting workflows rather than splitting processes into a separate CRM module. Desk provides the necessary flexibility with custom fields, workflows, and SLA overrides while keeping all customer communication in one place.