Zoho News
- Zoho CRM: Workflow and Actions APIs Released
- Developers can now create, update, delete, and reorder workflows via API.
- Zoho CRM: Outlook Integration via Microsoft Graph API
- Zoho CRM now supports Outlook and Office 365 email integration via Microsoft’s Graph API, offering a faster, more secure, and future-ready connection for users within the Microsoft 365 ecosystem.
- Zoho Analytics: October 2025 Updates
- Key Driver Analysis helps identify what impacts performance metrics, while new features like multi-table tabular views, conditional formatting, and geospatial formulas expand dashboard power.
- Zoho Forms: Cloudflare Turnstile now Available
- Zoho Forms adds Cloudflare Turnstile as a privacy-friendly CAPTCHA alternative, offering invisible and adaptive bot protection modes to keep forms secure without disrupting user experience.
- Zoho Desk: New AI-Powered Features in Mobile App
- The Zoho Desk mobile app now includes AI tools like content generation, reply assistance, writing enhancement, and ticket or thread summaries.
- Zoho Desk: Audit Log Enhancements
- Audit logs now retain 60 days of history and include role, user, and data-sharing visibility.
- Zoho Desk: Incoming Threads Report
- A new report helps teams measure performance by thread, tracking response time, SLAs, and communication channels without relying on Analytics.
- Zoho Cliq: macOS Support Update for Desktop App
- Zoho Cliq version 1.8.0 and above no longer support macOS 10.15 Catalina or earlier. Users on older systems can continue using version 1.7.6 but won’t receive future updates, making an OS upgrade or use of the web app the best path forward.
- Zoho DataPrep: 7 New Connectors Added
- New data sources include Mixpanel, BigCommerce, Exact Online, Typeform, Teamwork, ClickUp, and a Salesforce export option.
- Zoho Sprints: Android App v2.0.4 Update
- The latest Zoho Sprints Android update adds item reminders, Epic archiving, Kanban project creation, and detailed Epic progress tracking by points and items.
Code Share of the Week
- Convert Currency in Zoho Using Deluge and a Free Public Exchange Rate API
- If you need to convert currencies dynamically within your Zoho CRM, Creator, or other Zoho apps, this Deluge function does the job using a free external API. Whether you’re managing international deals, invoices, or budgets, having up-to-date exchange rates on hand is essential.
This Week’s Blog
- DKSI – Case Study
- Zenatta helped DKSI integrate WooCommerce with Zoho Books and Inventory using Zoho Flow and Deluge, providing real-time order tracking and Analytics dashboards for smarter inventory decisions.
Tips and Tricks
- Service Level Agreement (SLA) Tutorial for Zoho Desk
- Learn how to automate ticket response and resolution targets in Zoho Desk using built-in SLA rules and escalations. While you can’t trigger custom functions, the SLA tools cover most use cases with tiered priorities and time-based automation.
Question of the Week (AZAAZ)
- Zoho Commerce Composite Kit Bookings Inclusion
- Bruce wanted to bundle a Zoho Bookings session within a Commerce composite kit. While not natively supported, the team suggested sending automated booking links via Deluge for low volume or building a Creator portal for recurring, multi-session scheduling.