Zoho News
- Zoho Workplace: Upcoming AI Features Preview
- Zoho previewed new AI capabilities for Workplace, including writing assistance for Mail and Calendar, contact enrichment, and support for bringing your own LLM key from providers like OpenAI or Google Cloud.
- Zoho Desk: WhatsApp Marketing Template Messages
- Zoho Desk now supports sending individual, mass, and bulk WhatsApp marketing template messages from the Ticket and Contact modules.
- Zoho Desk: Mass WhatsApp Messaging from Tickets Module
- Zoho Desk now lets agents send WhatsApp messages to up to 50 tickets at once, enabling quick, consistent communication during service issues or high-volume situations.
- Zoho Desk Mobile: AI-Powered Reply Assistance and Message Refinement
- The Zoho Desk mobile app now offers AI tools that suggest or refine chat responses, helping support teams reply faster with better tone and clarity on the go.
- Zoho CRM: August 2025 Community Digest (Part 2)
- The latest CRM Community Digest highlights forum code shares, including scripts for field updates, attachments on deals, and new Kaizen videos on client scripts and picklist tracking.
- Zoho CRM: iOS App Gets Homepage, Survey Integration & Multi-File Uploads (NIS)
- The Zoho CRM iOS app now includes Homepage support for quick overviews, Zoho Survey integration for managing surveys on the go, and the ability to upload up to five files in subforms.
- Zoho CRM: Forbes Advisor Names Zoho as the Best CRM Software for the 3rd Consecutive Year
- Zoho CRM took the top spot again on Forbes Advisor’s list of the 10 Best Simple CRMs of 2025, praised for its affordability and robust features for SMBs.
- Forbes: 10 Best Simple CRMs of 2025
- Zoho Billing: Q3 2025 Updates
- Major updates include scan-to-add items on invoices, multi-level discounts, prorated billing flexibility, AI insights with Zia, custom web forms for modules, and localized widget language support.
- Zoho Show: CRM Data Integration for Presentations
- Zoho Show now connects directly to Zoho CRM, allowing users to pull live client and deal data into presentations.
- Zoho Bigin: Android Alerts for Task & Event Conflicts
- The latest Bigin Android update now alerts users when creating tasks outside working days or scheduling overlapping events and calls, helping prevent conflicts and improve time management.
- Zoho Bigin: Custom Buttons and Widgets on Android
- Bigin’s Android app now supports custom buttons, widgets, and web tabs.
- Zoho Bigin: Zoho Books Integration Now on Android
- The Bigin Android app now integrates with Zoho Books, letting users view and add Quotes, Sales Orders, and Invoices directly from contact, company, and pipeline records for seamless mobile accounting access.
- Zoho Projects & Sprints: October 2025 Project Management Bulletin
- Zoho shared updates from recent global roadshows and conferences, highlighting user group meetups, the PMI South Asia Conference, and APM’s Women in Project Management event.
- Zoho Contracts: New APIs for Complete Contract Lifecycle Management
- Zoho Contracts introduced 17 new APIs covering every stage of the contract process.
- Zoho Deluge: Enhanced Zoho Maps Integration Tasks
- Zoho Maps’ Deluge integration now provides richer geocoding data, cleaner JSON structure, and improved distance accuracy without breaking existing code.
Code Share of the Week
- Create External URL Links in Zoho WorkDrive Using Undocumented API Call
- Andrew uncovered a working but undocumented API endpoint that lets you add external URLs directly into WorkDrive folders. This is perfect for organizing Google Docs or other cloud links alongside Zoho files. The post outlines the API structure and headers needed to create these “link files” through Deluge or other integrations.
This Week’s Blog
- Eklipse Creative – Case Study
- Shoutout to Vincent and his team at Eklipse Creative! Zenatta helped them recover from a failed QuickBooks-to-Books migration, stabilize their accounting, and sync inventory between Zoho and WooCommerce with automated purchase and sales order flows.
Tips and Tricks
- How to Recover Deleted Data in Zoho CRM
- Tyler walks through restoring deleted CRM records using the recycle bin and audit logs, showing how to identify who deleted what—and how to get it back before data loss causes panic.