Zoho News
- Zoho CRM: New Structured Address Field
- Zoho CRM rolled out a new structured address field, giving you a cleaner way to store street, city, state, and country data in one organized field. It’s especially handy for keeping things consistent. No more California vs. CA vs. “Cali.”
- Zoho Desk: Transition to API Credits
- Zoho Desk is moving to an API credit system where certain calls may cost more than others. It’s a more balanced approach, but for most users, the included credits will likely be plenty.
- Zoho Bigin: External Record Sharing for Customers
- Zoho Bigin now lets you share pipeline records with customers through secure links, so they can track statuses in real time. It’s a simple alternative to full portals.
- Zoho Bigin: Automated WhatsApp Messaging & Interactive Templates
- New automated WhatsApp messaging with interactive templates, making it easier to send timely updates or quick-reply options. A welcome upgrade for teams whose clients live on WhatsApp.
- Zoho Bigin: Enhanced for iOS 26, iPadOS 26, macOS Tahoe & watchOS 26
- Liquid Glass display, AI-powered call summaries and transcripts, and automatic tag creation are some notable enhancements for these iOS udpates.
- Zoho Payroll (US): Employee Module Enhancements
- Employee setup in Payroll (US) is getting a smoother flow with Compensation Details moved into its own step, making it easier to add pay, benefits, and leave policies. You can now also update an employee’s compensation type (hourly or salaried) anytime, with the system adjusting rates accordingly.
- Zoho Workplace: August 2025 Updates
- Highlights this month include delegated email aliases in Zoho Mail and a handy image annotator.
Code Share of the Week
- Use SQL BETWEEN to Track Customer Updates Overnight in Zoho Analytics
- This week’s SQL snippet shows how to use the BETWEEN operator in Zoho Analytics. It’s a cleaner way to filter records—like grabbing customer updates between 4:00 p.m. and 8:00 a.m.—without stacking clunky greater-than/less-than statements. The beauty is in its simplicity, since it works for dates, amounts, and more. If your WHERE clause has been getting out of hand, BETWEEN might just save your sanity (and a few keystrokes).
This Week’s Blog
- Doorwayz Unlimited – Case Study
- Learn how we worked with Doorwayz Unlimited, a commercial door distributor, to move from spreadsheets to a streamlined Zoho CRM. By setting up deal flows, smart follow-ups, and project tracking, we helped them improve efficiency without overcomplicating their system.
Tips and Tricks
- Zoho Sign 2025 Updates (ZIA AI + ChatGPT)
- Explore the latest Zoho Sign 2025 updates, including powerful AI-driven features for drafting, reviewing, and signing documents.
- NEW! Responsive Canvas View for Zoho CRM
- The new grid component makes Canvas views line up neatly on any screen size. No more endless nudging of fields like a bad game of Tetris.