Zoho SalesIQ just rolled out one of its most comprehensive updates yet, Nova 25. From powerful bot automation tools to enhanced messaging and mobile features, this release is designed to help sales, support, and marketing teams work smarter and engage faster.
Let’s take a look at all the new features and improvements.
Smarter Bots, Faster Setup
Bot Templates
No more building from scratch every time. SalesIQ now offers ready-to-use, customizable bot templates for common industry use cases. Just select, tweak, and deploy.
Bot Import/Export
Reuse your best bot flows across brands without manually rebuilding them. Export existing bots and import them with just a few clicks.
Bot Flow Analytics
See where prospects drop off, what paths perform best, and which messages drive action, all with visual flow reports.
Enhanced AI Capabilities
Zia Writing Assistant
Live agents can now polish messages with Zia’s built-in grammar fixes, tone suggestions, and quick rewrites. Save time and quickly improve your messages quality.
Conversation Summaries
Zia generates instant summaries of calls and chats so agents can review discussions at a glance.
ChatGPT Assistant Integration
SalesIQ integrates with OpenAI’s ChatGPT, plus new Assistant support, so bots can deliver precise, business-specific answers using your custom data and knowledge base.
Proactive Messaging on WhatsApp
WhatsApp Templates
Send pre-approved WhatsApp messages like reminders and offers directly from SalesIQ. Build and manage templates with ease.
WhatsApp Broadcasts
Create filtered, bulk campaigns by location, lead score, or custom segments, and then schedule or repeat them with automation.
Multi-WABA Support
Manage multiple WhatsApp Business Accounts, numbers, and templates across brands all from one place.
Real-Time Scheduling & Conversations
Bookings via Messaging
Let users schedule appointments or reservations through WhatsApp, Telegram, or Live Chat using Zoho Bookings integrations.
Instagram Story Replies
Turn story replies into instant live chats in SalesIQ and continue the conversation without missing a beat.
Better Agent Tools & Controls
Profanity Management
Automatically mask or block abusive messages, display warnings, or end the chat entirely to ensure a respectful support environment.
Voice Calls via SDK
SalesIQ’s mobile SDK now supports voice calls, letting users connect with your team directly from your mobile app.
Profile-Based Access
Set user roles and granular feature permissions to protect sensitive data while empowering your team with the tools they need.
Whisper Chat
Supervisors can privately guide agents mid-chat with internal messages invisible to the customer. This is perfect for training and support.
New Integrations
Zoho Bigin
Push qualified leads, view customer details, and attach chat transcripts directly into Bigin CRM. Save time by not needing to switch tabs.
Zoho Lens
Provide AR-powered remote support using your customer’s mobile camera. This ideal for setup help or troubleshooting.
Mobile & TV App Enhancements
Mobile App Upgrades
Agents can now:
- Update and send WhatsApp templates on the go
- Use Zia’s writing assistant in mobile replies
- Edit/annotate media and trim videos before sending
- Tag conversations, make voice calls, and transfer chats
Android TV App
Now available alongside Apple TV, display real-time metrics on big screens. Allowing users to see visitor trends, top pages, and traffic sources throughout the day.
Need Help Implementing The New Features?
The Nova 25 update is a big leap forward for SalesIQ—bridging automation, AI, omnichannel messaging, and productivity into one platform. Whether you’re scaling support or accelerating sales, these new tools are built to help your team move faster and serve smarter.
Need help implementing these features? Contact Us to get started.