Zoho News

• Zoho Workplace: December 2025 Product Updates
  • Zoho Workplace wrapped up 2025 with smaller but useful updates, including custom functions in WorkDrive workflows and incremental improvements across Mail, Click, Connect, and Trident.
• Zoho Voice: AI Call Intelligence
  • Zoho Voice now uses AI to transcribe recorded calls, surface intent and sentiment, and generate actionable insights, with support for reprocessing transcriptions when accuracy needs improvement.
• Zoho Recruit: Block Candidate Management
  • Recruiters can now permanently block candidates from reapplying, helping prevent repeated spam, fraud, or abusive behavior while keeping an audit trail of why the block occurred.
• Zoho Notebook: PDF Annotation Tools
  • Zoho Notebook adds native PDF annotation, allowing users to highlight, comment, blur, and mark up PDFs directly inside their notes without switching apps.
• Zoho Mail: Delegated Mailbox Access on iOS
  • Delegated mailboxes are now accessible in the Zoho Mail iOS app, making it easier for assistants and managers to respond on behalf of others while on the go.
• Zoho Trident: New Features for Windows (v.1.37.5.0)
  • Trident for Windows adds shared mailbox access, in-app quarantine management for admins, and new security alerts for unfamiliar or external email recipients, but this update was not covered on the show.

Code Share of the Week

• Timezone Converter Using Timezone Abbreviations Using Deluge
  • This Deluge function converts date times across time zones using abbreviations by first normalizing everything to Unix epoch. It avoids common offset and daylight savings issues caused by server-based time zone handling. The script returns a clean map of equivalent times across supported zones in one call. It also makes it easy to expand support by adding additional regions or abbreviations.

This Week’s Blog

• Hercules Sealing Products – Case Study
  • See how Hercules Sealing Products implemented Zoho CRM, Analytics, Flow, and Zoho Sign to support a 200+ person sales organization. The case study highlights improved lead routing, contract management, and sales visibility across teams.

Tips and Tricks

• Choosing Between Zoho CRM and Bigin
  • This video breaks down when Bigin is the right starting point versus when a team should move to full Zoho CRM. It covers complexity, customization, automation, and long-term scalability.
• NEW! Map View for Zoho CRM
  • Zoho CRM’s native Map View is now live in select data centers, allowing records to be visualized geographically. It shows strong potential to replace third-party tools once routing and broader regional availability roll out.

This Week’s Quizzes

• Monday Quiz: What is one of the specific functions provided by the Record Assistant feature in Zoho CRM’s Smart Prompt?
• Wednesday Quiz: What is the primary function of Zero-shot prompting using VLM within Zia’s ICR tool?