We are constantly exploring and coming up with best-in-class solutions for our clients. There are plenty of times a partial solution or tool already exists, such as a marketplace extension. When it comes to Zoho Desk, we highly recommend utilizing the extensions available as needed. Here are 10 Zoho Desk extensions we highly recommend, and the best part, they are all FREE!
1. Customer Insights
Author: Zoho Corporation
What it does: Provides a detailed view of customer interactions, including the number of open, on-hold, and closed tickets, average response times, and happiness ratings.
Why we recommend it: This plugin offers a comprehensive overview of customer engagement, helping you identify and address potential issues quickly.
2. Customer Ticket History
Author: Zoho Corporation
What it does: Displays a detailed history of all tickets associated with a customer, including their statuses.
Why we recommend it: It helps support agents avoid duplicating efforts by providing a clear view of previous interactions and issues.
3. Ticket Insights
Author: Zoho Corporation
What it does: Offers detailed insights into specific tickets, including the number of threads, internal comments, and time tracking.
Why we recommend it: Ideal for complex tickets with multiple interactions, this plugin helps manage and analyze ticket progress effectively.
4. Ticket Status Lifecycle Extension
Author: Zoho Corporation
What it does: Tracks and displays the history of ticket status updates, including duration and responsible agents.
Why we recommend it: This plugin simplifies monitoring the lifecycle of a ticket, making it easier to manage and optimize support workflows.
5. Related Tickets by Custom Fields
Author: Zoho Corporation
What it does: Links tickets based on custom fields, such as serial numbers, to show related issues.
Why we recommend it: Useful for tracking the history of a particular product or issue, this plugin ensures that all related tickets are easily accessible.
6. Geolocation
Author: Zoho Corporation
What it does: Maps the locations of customers and agents, enabling route planning and location-based ticket management.
Why we recommend it: Especially useful for field agents, this plugin helps optimize travel and service delivery routes. (Don’t let the 1-star rating fool you!)
7. My Followed Tickets
Author: Zoho Corporation
What it does: Allows users to follow specific tickets and keep track of their updates in a dedicated tab.
Why we recommend it: Great for managers or team leads who need to monitor critical tickets without changing ownership.
8. Ticket Assignment
Author: Zoho Corporation
What it does: Provides a streamlined interface for viewing and reassigning open and unassigned tickets. Why we recommend it: This plugin makes it easy to manage workloads and ensure tickets are assigned to the right agents efficiently.
9. Broadcast Email Template
Author: Zoho Corporation
What it does: Enables the creation and distribution of email templates across multiple departments.
Why we recommend it: Saves time by allowing you to set up standardized templates in one place and deploy them universally.
10. Bookmarks
Author: Zoho Corporation
What it does: Lets users bookmark tickets and external URLs for quick access.
Why we recommend it: Ideal for saving important resources and tickets, making them easily accessible directly within Zoho Desk.
Conclusion
These Zoho Desk extensions are all free and developed by Zoho. They can be installed from the Zoho Marketplace and offer a seamless way to expand the functionality of your Zoho Desk. Did we miss your favorite Zoho Desk app? Share your thoughts on the YouTube video or on Club Zenatta!
