Design & Usability
Customization
Integrations
Features & Capabilities
Mobile Accessibility
What is Zoho Billing?
Zoho Billing handles the complete subscription lifecycle—from initial sign-up to renewals, proration, dunning, and cancellation. Users can automate recurring billing cycles, integrate seamlessly with popular payment gateways, and sync invoices directly to Zoho Books for real-time accounting.
Unlike traditional billing systems, Zoho Billing shines with its tight Zoho integrations and user-friendly design, making it especially useful for SaaS providers, consultants, and agencies. However, companies with complex multi-seat licenses or enterprise-style billing logic may run into limitations, particularly around managing bulk subscriptions or automated downgrade/upgrade paths.
Why we rate it "Probably"
We rate Zoho Billing as "Probably" worth using. For service-based businesses or startups in the Zoho ecosystem, it gets the job done. The intuitive UI and clean Zoho CRM tie-ins are huge benefits. That said, a few quirks in how it handles mid-cycle changes and group billing prevent us from giving it a more confident "Definitely."
At Zenatta, we’ve used Zoho Billing both internally and across dozens of client implementations. The customization capabilities for pricing tiers, add-ons, and coupon logic are especially useful for growing companies. But we also flag its occasional rigidity in handling subscription changes from the client side—an area we hope to see improved.
Pros
- Seamless CRM integration
- End-user portal for subscription visibility
- Granular pricing and plan customization
- Integrates with Zoho Books and Payment Gateways
Cons
- Subscription changes lack intuitive customer-facing controls
- Difficult to manage group or company-wide billing setups
Billing Pricing Information
Free Plan
$0
- 20 Subscriptions
- 1 User
Basic Plan
$49 per Org/Mo
Billed Annually
- 500 Customers
- 3 Users
- 3 Automated Workflows/Modules
Standard Plan
$99 per Org/Mo
Billed Annually
- 2,000 Customers
- 5 Users
- 10 Automated Workflows/Modules
Professional Plan
$249 per Org/Mo
Billed Annually
- 5,000 Customers
- 10 Users
- 10 Automated Workflows/Modules