Join The Community Sign Up For Club Zenata

Article Read Time:

< 1 Min

Stay Connected

Release Notes & Help Guides Zoho CRM 2020

This Guide by Zoho is the Holy Grail of guides when it comes to Zoho CRM. Want to become an expert at understanding business processes and how to implement them into your Zoho CRM?  By the end of this guide, you should gain a core understanding of some key components to making your business automation flow inside your CRM.

The 2020 feature edition of CRM brings to you everything that you need to eliminate barriers and stay relevant to your clientele. In this release we have features that helps you:
• Know your customers like the back of your hand.
• Personalize customer journeys each step of the way.
• Predict customer needs before they arise, and work smarter.

This Zoho CRM guide covers the following in great detail:

  • CRM 2020 Release Notes
  • Workflow for Emails
  • Marketing Attribution
  • Segmentation
  • Working with Calls
  • Review Process
  • CommandCenter
  • Multiple Sales Pipeline
  • Wizards
  • Workflow Suggestions by Zia
  • Record Owner Suggestions by Zia
  • Zia for Emails
  • Zia Recommendation
  • Image Validation by Zia Vision
  • Zia Prediction Builder
  • Quadrant Analysis
  • Cohort Analysis
  • Webform A/B Testing
  • Webform Analytics
  • Zoho CRM Analytics App
  • Signals

Not finding what you are looking for in regards to Zoho CRM? Drop us a line and we would be happy to see what we can do to fill that gap!

SMS For Zoho CRM by MessageMedia ad banner with 50% off the first three months special

For more guides on Zoho CRM Click Here.

Are you looking to give Zoho CRM a try? Here is a free trial to see if it is a fit for your business.

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.