Zoho News
- Zoho Social Now Supports Facebook Groups
- Here is the link to the help guide to get started
- Zoho Campaigns Adds SMS and Adds a New Image Editor
- Texting comes to Zoho Campaigns
- Works with Twillio SMS and Clickatell
- The new image editor now supports adding text to images
- Analytics Updates
- 3 minor, but nice, updates for Analytics
- Backstage Update Roundup
- You can now track affiliate performance right from Backstage
- Zoho Creator Terms of Use Update Goes Into Effect on 2/1/2020
- A reasonable update to Zoho Creators Usage terms. More on this after the first of the year.
Notable Mobile Updates
- Zoho Mail Admin App Adds Spam Control
- Set policies from your Mobile Admin App
Implementation of the Week
- Dynamic Proposals Using Zoho CRM and Formstack Documents (Formerly WebMerge)
- An internal revamp of our proposal process using Zoho CRM, Zoho Writer, Zoho Sign, and Formstack Documents
- Video Overview showing how it works
- Also works from your mobile application
- Email brett@zenatta.com for more information
Things We Noticed and The Bug Report
- Zoho Sign – CRM Integration Field Mapping Issues
- Fields are becoming unmapped when prepopulating Sign templates with CRM data
This Weeks Reads
- When It Comes to Texting, Companies Need to Strike a Balance – Destination CRM – Paul Korzeniowski
- Zenatta Blogs
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- Integrating Your CRM With Multichannel Communications
- 5 Ways To Increase User Compliance With Your CRM
Application / Plug-In of the Week
- Unbabel for Zoho Desk
- Marketplace Link
- Unbabel Website
- Pricing Unknown
- Key Features:
- Auto-translate conversations and add them as comments to tickets
- Send ticket replies to customers in both their native language and the agent’s language
Tips and Tricks
- Advanced filters in Zoho CRM
- A nice overview of how to use Zoho CRM filters to optimize your data and searches