News Highlights
- Zoho CRM for Everyone: The new UI rollout has officially begun for all users.
- Zoho CRM Queries: Now supporting direct connections to external SQL databases and cloud sources.
- Zoho Desk Updates: Department-based notification preferences and snippets in ticket comments.
Zoho News
Zoho CRM: CRM For Everyone UI Rollout Begins
Zoho has started rolling out the CRM for Everyone UI as the new default. Teams should begin getting comfortable with the interface and reviewing user permissions before broader access to settings causes potential issues.
Zoho CRM: Queries Support Databases and Cloud Data Sources
Zoho CRM Queries now support direct connections to major SQL databases and cloud sources, providing a faster way to surface external data in CRM without building full integrations.
Zoho Desk: Department-Based Notification Preferences
Agents can now control notifications by department, helping to cut down on irrelevant alerts and making the notification feed far more useful.
Zoho Desk: Snippets in Ticket Comments
Support for snippets in ticket comments has been added, making it easier to standardize internal handoffs and external portal-facing updates.
Zoho Billing: February 2026 Product Updates
Standout updates include better subscription flexibility and new built-in net versus gross revenue retention reporting for subscription-heavy businesses.
Zoho WorkDrive: Zia Ask Questions for Files
Users can now ask Zia questions about a file’s contents with source references included—a promising feature for long documents, contracts, and video files.
Zoho Contracts: Backdated Contracts & New Settings
Zoho Contracts now offers centralized contract settings and support for backdated contracts to help teams formalize existing agreements.
Zoho LandingPage: Essentials Plan Is Now Free
The Essentials plan for Zoho LandingPage is now completely free, offering a great entry point for building landing pages at no cost.
Code Share of the Week
Populate Custom Fields on Zoho Books Invoices via Deluge
Learn how to correctly pass custom fields for Zoho Books invoice line items through Deluge by building a list of custom field maps, as they don’t behave like standard CRM fields.
This Week’s Blog
How to Track Paid Ad ROI in Zoho CRM and Analytics
Measure your true return on ad spend by connecting Google Ads performance directly to closed deals and actual revenue in Zoho CRM and Analytics.
Tips and Tricks
Zia AI Assistant for Deluge Scripting
We take a look at Zia’s new Deluge assistant; it shows promise for speeding up workflows, though the output still requires some manual cleanup.
Command Center 2.0 for Zoho CRM
A first look at the vision for managing cross-app customer journeys. While still in early release, it’s a tool worth watching as Zoho smooths out the edges.
Question of the Week (AZAAZ)
Syncing Creator Apps with CRM Command Center
Question: “Could this work for creating a new client in CRM from a syncing Creator App?” — We dive into the possibilities of Command Center 2.0 for cross-app automation. Watch the answer here.
This Week’s Quizzes
- Monday Quiz: How many times can a user regenerate a call transcription in Zoho Voice?
- Wednesday Quiz: In Zoho Recruit, which specific modules allow a recruiter to initiate the Block Candidate action?
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