Zoho News
- Zoho CRM: Full-Data Sandbox Now Available (China Region Rollout)
- You can now create a full-data sandbox in CRM—ideal for UAT testing. Currently rolling out only in China (Ultimate & CRM Plus only).
- Zoho CRM: NextGen New and Improved UI
- CRM for Everyone gets a shiny new UI. Not mandatory—yet. Foldered tab groups, dark mode, and a few workflow permission quirks to note.
- Zoho CRM: Queries Now Supported in Custom Related Lists
- You can now add query-driven related lists without using Canvas view. Clean and code-free data displays just got easier.
- Zoho CRM: Threaded Email View Now Available in Cases Module
- Emails sent from CRM’s Cases module now show as threads. A small but helpful upgrade—especially if you’re not using Desk.
- Zoho Desk: Cross-Department Parent-Child Ticketing
- Tickets can now link across departments, enabling faster resolution and better visibility across teams.
- Zoho Recruit: ZipRecruiter’s Pricing Changes
- Tariffs just hit Zoho Recruit,Plans are changing from 2 plans to 1 plan, which is also $100 more than the previous plans.
- Zoho Trident: New macOS Features in v1.19.0
- Attach WorkDrive files to your emails without having to download the file along with some other minor feature enhancements.
- Zoho Sprints: New AI Features
- Zia along with other AI tools are now available inside of Zoho Sprints.
Code Share of the Week
- COQL vs searchRecords: Handling Special Characters the Right Way in Zoho CRM
- Learn why COQL is your best bet for searching strings with special characters like apostrophes or ampersands. This reusable COQL snippet makes it easy.
This Week’s Blog
- What’s New in 2025 Zoho CRM for Everyone: Full Feature Walkthrough
- In case you missed it last week, we did a full 2025 review of the new Zoho CRM for Everyone.
Tips and Tricks
- Zoho Desk & FSM Integration || Setup Tutorial & Demo
- Learn how to turn a ticket into a field service work order—and back—using Zoho’s Desk + FSM integration. Great for dispatch-heavy teams.
Question of the Week (AZAAZ)
This Week’s Quizzes
- Monday Quiz: Which new feature in Zoho Desk allows managers to track the time spent at each stage and identify bottlenecks in the support process?
- Wednesday Quiz: Which feature in Zoho Desk helps agents generate more accurate replies by providing message suggestions, conversation summaries, and sentiment analysis?
