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The CRM Zen Show Episode 301 – Here Comes The Sunburst

Zoho News

Implementation of the Week

  • DHL Shipment Tracking Integration for Zoho CRM
    • In this implementation, our client is using the CRM transactional modules (Quotes, Sales Orders, Invoices) to manage their sales processes to clients
    • Once an Invoice is paid, our client ships the product to the end customer directly. They are shipping primarily through DHL
    • Our goal here was to connect the confirmed Invoice to the DHL shipment status
    • To accomplish this, first we defined a process where the client’s team will add the DHL tracking number to the Invoice in the label generation and shipment process
    • Then, we set up a function that will regularly check the DHL servers using that tracking number to update relevant shipment status information back to the CRM Invoice

Code Share of the Week

  • Converting Dates into a Usable Date Format
    • Working with dates in the CRM can be a bear, and especially using unsupported date formats just adds an extra twist of difficulty. This function takes in a date time format structured as ‘‘hh:mma – EEEE,MMM dd, yyyy’ and converts it into a usable date format.
    • The initial toDateTime(“hh:mma – EEEE, MMM dd, yyyy”) converts the date time into 26-Mar-2024 12:00:00.  Then adding the toString(“yyyy-MM-dd HH:mm:ssX”) converts it further into 2024-03-26 12:00:00-07.  This is closer, but we still need a ‘T’ in the middle and for the time zone to be in a 00:00 format.  
    • The final result of 2024-03-26T12:00:00-07:00 can then be used in the CRM to update date time fields.

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      • We are thrilled about the return of Zoholics Austin! For many of us, it’s been five years, while others are attending for the first time. We’ve put together this article to help you make the most of the experience. Be sure to say hi if you see us there!

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