Zoho News
- Canvas Builder Enhancements
- Some notable enhancements to the overall functionality and desired features.
- Zoho Cliq Adds Active Noise Cancellation
- Cool feature to have similar to Krisp AI.
- Zoho Cliq Critical Issue During Server Update
- PSA – Cliq Incident Report
- Reports of the outages a couple of weeks ago.
- PSA – Cliq Incident Report
- Zoho Forms Adds Audio/Video
- Upload clips directly to the form, super handy feature for mobile device uploads.
- Bigin API Version 2.0
- The big ones from this list is COQL and email APIs. Beware of some module rename if you move over to 2.0.
- Bigin Mobile Android Update v1.6.2
- Scribble features added to the latest version of the Bigin Android App.
- Zoho Bookings / Microsoft Teams Integration
- Hopefully, the “add details to Microsoft Calendar” feature is also added to the CRM soon.
- Zoho Desk Mobile App Now Supports WhatsApp Templates
- Create a subset of usable templates for chats.
- Zoho Desk iOS Update Now Supports Vietnamese
- Update the app to the latest version to enable this feature.
- Workplace June’23 Updates
- And in case you missed them, here are all the notable updates for Workplace from June.
- And in case you missed them, here are all the notable updates for Workplace from June.
Implementation of the Week
- Consolidated Last-Ticket-Touch Analytics for Zoho Desk
- In this implementation, our goal was to provide reporting capabilities in Zoho Analytics on Desk Tickets that hadn’t had meaningful updates recently
- The challenge is that a “meaningful update” may come in the form of a Ticket Thread/Email, Comment or Task completion
- To solve for this, we first created a SQL table using UNION operators to create a master data-set of all of the different types of touches we were looking to track
- Then, from this table we created logic to determine the most recent touch on each of those tickets, as well as what type of touch it was
- Lastly, we’re able to create custom reports from that data to identify outlier tickets that may need to be addressed by managers
Code Share of the Week
- Add Ordinal Suffix to a Number
- Formatting date-times into readable strings in deluge is best done using the .toString() function. By inputting a string of Date-Time Literals you can format a date-time into almost anything you can think of. However ,the .toString() function sadly does not offer ordinal numbers, so we have to use a short series of if/else statements to determine any number’s ordinal indicator.
This Week’s Read
- 33 Best AI Tools to Boost Productivity in 2023 (Free & Paid)
- A well-rounded assortment of AI tools are included in this latest list.
New On Zenatta
- Zenatta Blogs
- Getting Started with SMS Marketing For Zoho
- And if you do want to get started with SMS, we’ve included 50% off getting started with MessageMedia in the blog.
- Getting Started with SMS Marketing For Zoho
Tips and Tricks
- Zoho Projects Training Course – Creating A New Project
- Curious about what our new Projects Training course is like? This week’s tip comes directly from our training course on how to create a new project.