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CRM Zen Show Episode 208 – The Illusion of Qntrl

Zoho News

  • Zoho CRM Plus Unifies Telephony
    • This has been around for a little while now in Zoho One, but for all of you CRM Plus users, you now also have this feature.
  • Qntrl Q2 Product Updates
    • Nice batch of updates from the Qntrl team, we have yet to find a need for it, but nonetheless, it is still a powerful application.
  • Zoho Projects Q2 Updates
    • We’ve covered all of these over the past few months, but in case you missed any, here you go.

Implementation of the Week

  • Zoho Creator // “Like” button for providing user feedback
    • In this implementation, we were working within a Creator app that is largely driven by “Comment” records
    • There is a lot of unstructured data that needs to be captured, and users don’t always know which ones of their Comments made an impact on the ability to move their process forward
    • Using a Custom HTML field, the team created a “Like Comment” button that can be used on each Comment, where the admin team can provide instant feedback on which Comments were most useful
    • This button runs a tally for the Comment and sends an email to the original Commentor, letting them know their work was appreciated

Code Share of the Week

  • Using Zoho Maps to manipulate Geo data
    • If you’ve ever needed to manipulate geographic data like addresses and coordinates to calculate distance between two points, such as mapping stores closer to specific customers and things like that. All this can be done without using third-party services, simply using built-in functions. and that’s what we’ll see next.

This Weeks Read

  • Why ManageEngine is bullish about India’s IT market
    • We’re switching it up this week.  Most people don’t realize that ManageEngine is owned by Zoho.  Interesting article about ManageEngine in regards to what they do, their growth, and how they make up 40% of Zoho employees.

New On Zenatta

Application / Plug-In of the Week

  • Epic Pen
    • Cool app that was shared with us on Club Zenatta that allows you to draw over any application inside Windows or MacOS.

Tips and Tricks

  • Zoho Projects Settings Overview
    • This is another excerpt from our Zoho Projects webinar that quickly covers all of the various settings in Zoho Projects and where to find them.

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.