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The CRM Zen Show Episode 207 – Zoho Voice Becomes Textually Active

Zoho News

Implementation of the Week

  • Priority Based Relationship Building in Zoho CRM via Zoho Analytics
    • This implementation is centered around a method to give ourselves a way to create record-to-record associations in CRM when the data may be messy or unformatted (especially after a migration)
    • First, we pull all of the data into Analytics. For example, we could use this process for relating Accounts and Deals
    • For example, a Deal may have fields for Account ID, Company Name, and website (of course, this isn’t optimal, but we often are brought in to fix these kinds of issues)
    • We can use SQL in Analytics to create a priority-based JOIN statement that will look for matches on Account ID, then Company Name, then website
    • If a match is found using a “higher priority” field, we will use that. Otherwise, we check the next option
    • Last, the data is formatted for easy import to CRM with the necessary record IDs listed (in this case, Account ID and Deal ID)

Code Share of the Week

  • Using Client Scripting to add a default Product when creating a Quote in CRM
    • Using Client Scripting, we can now add a default product to the “Quoted Items” subform when creating a Quote in the CRM. For example, if you are consistently adding a “Shipping Cost” line item, you can have it now auto-populate whenever you go to create a Quote.

This Weeks Read

  • 8 Webinar Ideas for 2022
    • Looking for some new ideas to spice up your next webinar?  Zapier provides some solid ideas in this week’s read.  Also, if this interests you, chime in to this week’s show to get Brett’s bonus ideas on this matter.

New On Zenatta

  • Zenatta Blogs

Application / Plug-In of the Week

Tips and Tricks